VNA ALLIANCE

meadville, PAMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1995

Key Information

Years in Operation

31

Location & Directions

Address

18360 CONNEAUT LAKE ROAD SUITE 2

MEADVILLE, PA

Service Area

This agency serves patients in MEADVILLE and surrounding areas in PA.

Patient Satisfaction

4/5
Would Recommend:87%
Rate 9-10:88%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.89% falls with injury

Low rate of falls with injury

Better than average

95% improved in mobility

Based on patient outcomes

Better than average

95% improved in mobility

Based on patient outcomes

Better than average

93% improved in bathing

Based on patient outcomes

Better than average

95% improved managing meds

Based on patient outcomes

Better than average

96% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
87%
Rated 9 or 10 (Excellent)
88%
Team Gave Professional Care
93%
Team Communicated Well
89%
Discussed Medicines & Safety
84%
Completed Surveys
367
31% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.9%
Flu Vaccination Rate63.6%
Improvement in Walking/Mobility94.6%
Improvement in Bathing92.8%
Improvement in Managing Medications95.0%
Improvement in Getting In/Out of Bed93.8%
Improvement in Breathing96.3%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury0.9%

Lower is better

Discharge Function Score83.9%
Health Info Transfer to Provider99.2%
Health Info Transfer to Patient99.4%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.3
9 reviews
The Wested

The Wested

The service they provided my father was above and beyond expectations.

Verified Google review
Darla S

Darla S

They have hurt me very bad with mistrust and discharged me with out notice due to me seeking medical inpatient services. They fire there staff and then suggest I seek hospice as an alternative to care to meet my needs. The workers came to my home very hungry missing meals and one worker was very dizzy and it scared me bad that she was starving . Nurses can not change my catheter and I am now told to go to the hospital to get it changed. Unprofessional character is what you will receive if you even decided to try to let them care for you. Rude nasty arrogant behavior comes from administration I can not tell a person enough to please think twice before putting your loved one over to VNA Alliance I had Horrible experience towards the end of having them It is wrong to ask me to go to Hospice due to there lack of employees

Verified Google review
Lisa Buchan

Lisa Buchan

If I could give a zero I would! One star is way too many in my experience. Communication is absolutely terrible. My daughter needed home health nursing for wound care. Supplies were discussed with the nurses every day. We were told that they would let the manager know. I spoke personally with the clinical manager on two separate occasions to discuss and make her aware that we were very low on supplies and I was given some upon discharge from the hospital but they weren’t going to last long. On both occasions she said she was going to follow up and get back to me. She never returned my call. The person who answers the phone is not overly helpful nor friendly. Twelve days out from my daughter’s discharge from the hospital and we ran out of supplies. The clinical manager knew at my last discussion with her that I only had enough for the following day. Leaving a patient who has an open wound without supplies is certainly not the standard of care for a home health agency. Never again will my family seek home health needs from VNA Alliance.

Verified Google review
Jessica Joy

Jessica Joy

I wish that I could give them less than 1 star. I am an occupational therapist myself and find it unacceptable that my father won't be getting PT or OT until 6 days post return from the hospital NWB. When I called to ask why he hasn't had an evaluation completed yet on Friday (3 days post return home) they said "I'm not sure but they won't be there until Monday because they are full". I asked if they could move him up and they firmly answered "no" with no other explanation. Unbelievable patient care!

Verified Google review
eleanore o'hara

eleanore o'hara

Called with a 9:30 am appointment to visit house no show at 12:30 called company who said oh yes on schedule today we will call Michelle and she will get back to you. Of coarse she did at 6pm leaving message if you wanted me to come out I can. Called number she left and company number no answer at both. Just home from almost 3 weeks in pittsburgh hospital with open heart surgery and to deal with these clowns I rate you zero

Verified Google review

Reviews from Google Places for VNA ALLIANCE. These are real experiences shared by families and patients.