HELPING HAND NURSE, LLC

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WISE 1

Absolutely, wonderful place and wonderful staff. I highly recommend.’

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Kenedy Fontroy - Hall

I'll start simple change is hard, it requires work, flexibility, & patience. That's something I've learned from these experiences as a caretaker, and the lessons I've learned from the patiencts under my care. They showed me how to be wiser and I've helped them to be just a little stronger than they already are.

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S C

I've been with Helping Hands Nurse for a very long time and I wouldn't switch to a another agency to save the day. I value the long time care for my mother and Helping hands was always there to back me up and support our needs thru many challenges. I couldn't ask for a better agency to work for while taking care of my mother. Thank you guys for always having my back!!!

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Robb Del Casale

We had set up an assessment with this firm. They came in, and one of the women was wonderful. Her partner, another woman with a name, respectfully, I could not pronounce, was not. Frequently interrupting, talking over me and my 85-year old mother, "overbearing" is the only term for her. Okay, I thought, so maybe she is just passionate about her job. We scheduled my dad's first visit with a Helping Hand male for December 26. I even inquired, surprised, that they would send someone the day after Xmas. They said, of course. So we have my dad on a strict schedule, something recommended for dementia sufferers. We tell them we will begin with a 10-1 shift MWF. 10:00 is when dad wakes. We receive no confirmation before or that morning, so we assume they are coming. We wait. 10:00, 10:05, 10:10 10:15, Nothing. No call. No email. Nada. At 10:17, I call, and I am connected to the overbearing woman. And I said I am just inquiring, I thought we were starting today. And she begins with a LONG explanation, yes, we are running late because of the four-day holiday (Didn't I ask initially if 12/26 presented an issue.....?) The male assigned to dad will be coming with Sarah, to make sure we like him, and if we don't, we can pick another caregiver..... Not the best vote of confidence off the bat to suggest we might not "like him." So I say, "okay, well, I have to say something because I am a very straightforward person. "My mom is nervous enough that we have someone coming, but to receive no call that"-----and she starts talking over me. And I said, "Excuse me. You are interrupting me." And she continues. I said, "Would you please let me finish my sentence." And I did raise my voice simply to be heard OVER her, as I wanted to indicate how inappropriate it was to have not received a phone call from the caregiver, the admin person with him or the facility itself, especially as she knew immediately when I called why I was calling and had her excuses at the ready. As I tried to finish my sentence, she said, "you don't have to yell at me." To which I replied, I am only trying to finish my sentence and you continue to interrupt me." And she hung up. To be fair, I CANNOT speak to the service of Helping Hands, as we never got to experience it. I can tell you that two women showed up today with a gift basket and sincere apologies for what happened. They BOTH could not have been any LOVELIER and more sincere. Their apologies were heartfelt and I accepted them with thanks. My ONLY gripe with the company was with the woman who kept interrupting me, speaking over me and who hung up on me. It is not fair for an entire organization to be categorized as deficient or uncaring because of one woman. My strong suggestion is a retraining for this person. One bad apple sadly can cause a bad taste in one's mouth and a wariness of trusting others at the same company.

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Bri s

I don't know what these people are talking about I'm writing a review because I'm an aid and am still waiting for them to show up and do what they are charging the state for..my client is terminal and they show a complete lack of regard for them no on call number...nurses barely show up...no plan of care paperwork...and lack of empathy for dying clients makes me want to open my own because they are disorganized and non-communicative. I would never leave my loved one in their hands and hoep for the best.