PROGRAMA DE SERVICIOS DE SALUD EN EL HOGAR Y HOSPICIO SAN LUCAS INC

aguadilla, PRMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1978

Key Information

Website

Not Available

Years in Operation

48

Location & Directions

Address

SOLAR 7 CARR 2 KM124.9 CAIMITAL BAJO

AGUADILLA, PR

Service Area

This agency serves patients in AGUADILLA and surrounding areas in PR.

Patient Satisfaction

2/5
Would Recommend:74%
Rate 9-10:79%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.59% falls with injury

Low rate of falls with injury

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

78% improved managing meds

Based on patient outcomes

Better than average

95% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
74%
Rated 9 or 10 (Excellent)
79%
Team Gave Professional Care
86%
Team Communicated Well
81%
Discussed Medicines & Safety
73%
Completed Surveys
137
13% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care51.8%
Flu Vaccination Rate30.3%
Improvement in Walking/Mobility90.4%
Improvement in Bathing91.3%
Improvement in Managing Medications78.2%
Improvement in Getting In/Out of Bed93.4%
Improvement in Breathing94.9%
Pressure Ulcer Rate1.1%

Lower is better

Falls with Major Injury0.6%

Lower is better

Discharge Function Score64.8%
Health Info Transfer to Provider85.8%
Health Info Transfer to Patient84.7%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.7
6 reviews
Nicole Castro

Nicole Castro

No written review provided

Verified Google review
Jc Ferrer

Jc Ferrer

We've been waiting a week for my mom, and they still haven't even called us back. The service was terrible; the office looked abandoned.

Verified Google review
Anna Maria

Anna Maria

The worst, inadequately trained staff. They're on their cell phones during therapy, making the patient worse. I don't recommend them. I spoke with the person in charge of supervising, and they agreed to call me. This was five months ago, and they never called back—a stunning lack of respect and professionalism.

Verified Google review
DHM David’s

DHM David’s

No written review provided

Verified Google review
mary flor moron

mary flor moron

Poor care worsens health and creates another condition

Verified Google review

Reviews from Google Places for PROGRAMA DE SERVICIOS DE SALUD EN EL HOGAR Y HOSPICIO SAN LUCAS INC. These are real experiences shared by families and patients.