NOVA INFUSION

bayamon, PRMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2021

Key Information

Website

Not Available

Years in Operation

5

Location & Directions

Address

CALLE SANTA CRUZ #70 PLAZA SAN PABLO II

BAYAMON, PR

Service Area

This agency serves patients in BAYAMON and surrounding areas in PR.

Quality Highlights

Based on CMS quality data

0% falls with injury

No patients experienced falls with major injury

Better than average

74% timely care start

Care started promptly after referral

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
59%
Rated 9 or 10 (Excellent)
93%
Team Gave Professional Care
75%
Team Communicated Well
75%
Discussed Medicines & Safety
86%
Completed Surveys
3
15% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care73.8%
Flu Vaccination Rate61.5%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.0%

Lower is better

Discharge Function Score68.0%
Health Info Transfer to Patient92.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.8
21 reviews
Vale Nicole

Vale Nicole

Nova Infusion provides unacceptable service for a healthcare company. They consistently fail to answer calls or return promised callbacks. Most concerning, they left my 90 year old grandmother without her essential medical treatment on four separate occasions. This is unacceptable😡😞😡 Their lack of professionalism and reliability is particularly troubling when serving elderly patients who depend on timely care. I cannot recommend this company ever. Worse service.

Verified Google review
Edgardo Suarez

Edgardo Suarez

Terrible and irresponsible service. Waiting for home care services for more than a week, they call saying they're coming and they never arrive.

Verified Google review
Margarita del campo

Margarita del campo

I gave one star because there's no way to demerit the page. There are bad companies, but this is one of the worst when it comes to patient care. They prefer the patient to die, but they don't meet the patient's needs and requests. Do not hire the services of this terrible company.

Verified Google review
Carmelo Declet

Carmelo Declet

Good service. Staff attentive and empathetic to my needs. Professional.

Verified Google review
Luz Rivera

Luz Rivera

I went a while ago. I'll be back next month.

Verified Google review

Reviews from Google Places for NOVA INFUSION. These are real experiences shared by families and patients.