PROGRAMA DE SERVICIOS DE SALUD EN EL HOGAR Y HOSPICIO SAN LUCAS INC

bayamon, PRMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1973

Key Information

Location & Directions

Address

CARR. 167 KM 19.5 AVE COMERIO

BAYAMON, PR

Service Area

This agency serves patients in BAYAMON and surrounding areas in PR.

Patient Satisfaction

2/5
Would Recommend:73%
Rate 9-10:82%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.54% falls with injury

Low rate of falls with injury

Better than average

83% improved in mobility

Based on patient outcomes

Better than average

83% improved in mobility

Based on patient outcomes

Better than average

83% improved in bathing

Based on patient outcomes

Better than average

77% improved managing meds

Based on patient outcomes

Better than average

100% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
73%
Rated 9 or 10 (Excellent)
82%
Team Gave Professional Care
84%
Team Communicated Well
83%
Discussed Medicines & Safety
58%
Completed Surveys
94
11% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care66.8%
Flu Vaccination Rate20.8%
Improvement in Walking/Mobility83.1%
Improvement in Bathing83.4%
Improvement in Managing Medications77.2%
Improvement in Getting In/Out of Bed86.9%
Improvement in Breathing100.0%
Pressure Ulcer Rate1.2%

Lower is better

Falls with Major Injury0.5%

Lower is better

Discharge Function Score58.2%
Health Info Transfer to Provider50.8%
Health Info Transfer to Patient85.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

1.8
5 reviews
Nitza Marin

Nitza Marin

I've been here for a while, and they're not answering their phones. My husband's been waiting for his therapies, and nothing. Referrals are about to expire, and nothing. Terrible service.

Verified Google review
Pura Coriano

Pura Coriano

Solving

Verified Google review
Emilio Reyes

Emilio Reyes

Terrible. Not recommended.

Verified Google review
Jeannette Nieves

Jeannette Nieves

They were assigned to provide physical therapy for my mom on certain timeframe. They are negligent not only with service but also with customer care. The worst of all.

Verified Google review
Astri Cruz

Astri Cruz

They don't answer calls and take a long time to serve patients. Communication with the therapist is nonexistent.

Verified Google review

Reviews from Google Places for PROGRAMA DE SERVICIOS DE SALUD EN EL HOGAR Y HOSPICIO SAN LUCAS INC. These are real experiences shared by families and patients.