PROGRAMA DE SERVICIOS DE SALUD EN EL HOGAR Y HOSPICIO SAN LUCAS INC
Verified Information
Medicare Certified agency provider
NON-PROFIT ownership
Certified since 1967
Key Information
Location & Directions
Service Area
This agency serves patients in PONCE and surrounding areas in PR.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.15% falls with injury
Low rate of falls with injury
89% improved in mobility
Based on patient outcomes
89% improved in mobility
Based on patient outcomes
92% improved in bathing
Based on patient outcomes
87% improved managing meds
Based on patient outcomes
100% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Alberto Torres Díaz
While my dad was in the hospital, they called every day. Once my dad was discharged, we were left waiting for their services because they haven't called or come to the house.
Ana Rios
HomeCare San Lucas's service is terrible. I gave it one star, but it's a zero. On July 17, my sister brought the paperwork for therapy for my mom for knee surgery. On July 28, she received a HomeCare evaluation. On August 4, HomeCare submitted the paperwork to the insurance company. Today, August 8, HomeCare still hasn't called my mom. There's one week left until her next appointment with the orthopedist. This is truly unfortunate, that my mother can't walk yet.
Violet Rivera
TERRIBLE.
LEO ILUMINATI
Terrible service at the San Lucas Hospice in Ponce. They never cured my father's ulcer, I ended up curing it myself, they never changed his colostomy bag while he was bedridden, and to top it all off, my father died on Monday and they never gave us a number to contact if anything happened. We called the hospice but we never got a response, in other words, his death was never certified, we had to deal with another doctor, not even a doctor, much less a nurse came to visit for a week, a week before my father died. I sincerely do not recommend them at all, they are all incompetent. Be very careful if you have or plan to have a relative here.
Tam MedRod
Terrible service, very unsympathetic staff. I had a very unpleasant situation with the nurse on call where he disrespected me and tried to humiliate me just because I was explaining a procedure to a patient's family member. Their response rate is terrible, and they often don't even show up, always making excuses. Be very careful with your family members because these people are terrible. The one in Ponce is horrible.
Reviews from Google Places for PROGRAMA DE SERVICIOS DE SALUD EN EL HOGAR Y HOSPICIO SAN LUCAS INC. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov