PROGRAMA DE SERVICIOS DE SALUD EN EL HOGAR Y HOSPICIO SAN LUCAS INC
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 1973
Key Information
Location & Directions
Service Area
This agency serves patients in TRUJILLO ALTO and surrounding areas in PR.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
1.34% falls with injury
Low rate of falls with injury
78% improved in mobility
Based on patient outcomes
78% improved in mobility
Based on patient outcomes
85% improved in bathing
Based on patient outcomes
77% improved managing meds
Based on patient outcomes
100% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Edwin Severino
Terrible service, total lack of coordination except for two people who helped me, but they really didn't carry out any process with family members in this company. They don't communicate with each other when the family member dies. They are unrelenting garbage.
Luz Cora
My dad was diagnosed with liver cancer and after not wanting to continue with chemotherapy we decided to call in hospice and it was the best thing we did! The service my dad along with my mom was excellent! The team treated them with respect and like family! Both my parents were happy and this made myself and 2 other siblings comforted knowing they were in good hands!I can’t say thank you enough to this organization that made my dads last 6 months worth living!! I highly recommend San Lucas!!!!
Vivian Ramos (Vivy)
Irresponsible. The nurse was never consistent with her visiting days (she always changed them for no reason). There was little confidentiality; they offer the service and then discard it. I have a 68-year-old relative who needs wound care and pleural drainage. They discharged him from the service as retaliation because we reported the nurse's and the center's irresponsibility and lack of commitment to the health insurance plan. Tell me, is it fair to leave a patient for a week and a half without treating her ulcer? We are paying for a service that is, in fact, mediocre and unprofessional. Risking the lives of elderly people. Absolutely terrible!
Ana “annie” Aulet Natal
Horrible company, been waiting for service for ten days after coming home with a knee replacemente, its vital that after a surgery like that you inmediatly start receiving therapy so your knee heals properly, I called SSS my medical insurance and been told that the service was aproved so they do not know what's the hold up. I called the company in Ponce last friday and waited 30 minutes in line for an answer finally hung up out of fustration.Definitely I will not choose this hospice for me or mines if given the option again.
Tanya S
Worst nightmare! No interest in standard of care or even reviewing patient's medical recommendations until you are left with zero options. Inhumane practices just to secure your business and their check. If you are looking for a service interested in giving your loved ones attentive medical care please do keep looking. Hospicio San Lucas might as well call itself an assisted suicide service.
Reviews from Google Places for PROGRAMA DE SERVICIOS DE SALUD EN EL HOGAR Y HOSPICIO SAN LUCAS INC. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov