PINNACLE HOME CARE LLC

warwick, RIMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2012

Key Information

Years in Operation

14

Location & Directions

Address

57 KILVERT STREET

WARWICK, RI

Service Area

This agency serves patients in WARWICK and surrounding areas in RI.

Patient Satisfaction

3/5
Would Recommend:79%
Rate 9-10:81%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.21% falls with injury

Low rate of falls with injury

Better than average

78% improved in bathing

Based on patient outcomes

Better than average

82% improved in breathing

Based on patient outcomes

Better than average

96% timely care start

Care started promptly after referral

Better than average

70% improved in mobility

Based on patient outcomes

70% improved in mobility

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
79%
Rated 9 or 10 (Excellent)
81%
Team Gave Professional Care
88%
Team Communicated Well
82%
Discussed Medicines & Safety
85%
Completed Surveys
223
19% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care95.7%
Flu Vaccination Rate60.6%
Improvement in Walking/Mobility69.6%
Improvement in Bathing78.0%
Improvement in Managing Medications74.9%
Improvement in Getting In/Out of Bed77.2%
Improvement in Breathing82.3%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury0.2%

Lower is better

Discharge Function Score67.1%
Health Info Transfer to Provider98.0%
Health Info Transfer to Patient95.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.4
14 reviews
Tosha Downing

Tosha Downing

My mom had a stroke. She needs a nurse and therapist. They are not consistent and very rude including the supervisor. I wouldn't recommend...

Verified Google review
Andrew Curado

Andrew Curado

I have been through a lot over the last year up till today and because of me working with Pinnacle I Am still alive today after finishing appointments with my nurse jennissa and my physical therapist Josh we walked downstairs to the lobby with no warning I had a major seizure Josh was able to gently get me to the ground and found I had no pulse hotel staff Tessa called 911 and jennessa started CPR and was able to get me back.....I was blessed that day and I am forever thankful that they were there so Pinnacle I thank you for having such an amazing staff the rest of what I have to say I will say in person to the one's that saved my life

Verified Google review
Julie Brindamour

Julie Brindamour

The therapist are awesome. The majority of nurse are great but there was one that needed to check herself. In the year and a half of having this company on and off I had 1 issue.

Verified Google review
Michele Vien-Cesana

Michele Vien-Cesana

My experience with this company has been great. This is my first time using a home health service and there isn't many reviews to look at. My PT and OT people have been very friendly and attentive. I would recommend this company to those in need of home health services.

Verified Google review
Christine Le May

Christine Le May

Administrative staff was rude and unprofessional not only with me (the daughter of a potential client) but also the Physician Assistant at the doctor's office as evidenced by the woman hung up on both of us in the middle of a conversation about admitting my mother to home care services. My father is currently a client of theirs and the the staff that goes to the home is outstanding. So there's no issue with the staff in the home. But clearly the administrative staff should be reprimanded for subpar customers service.

Verified Google review

Reviews from Google Places for PINNACLE HOME CARE LLC. These are real experiences shared by families and patients.