TENNOVA HOME HEALTH - CLEVELAND

cleveland, TNMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1984

Key Information

Website

Not Available

Years in Operation

42

Location & Directions

Address

2440 OAKLAND DR., NW

CLEVELAND, TN

Service Area

This agency serves patients in CLEVELAND and surrounding areas in TN.

Patient Satisfaction

4/5
Would Recommend:76%
Rate 9-10:80%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.58% falls with injury

Low rate of falls with injury

Better than average

89% improved in mobility

Based on patient outcomes

Better than average

89% improved in mobility

Based on patient outcomes

Better than average

90% improved in bathing

Based on patient outcomes

Better than average

91% improved managing meds

Based on patient outcomes

Better than average

89% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
76%
Rated 9 or 10 (Excellent)
80%
Team Gave Professional Care
89%
Team Communicated Well
87%
Discussed Medicines & Safety
81%
Completed Surveys
98
19% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care95.8%
Flu Vaccination Rate43.8%
Improvement in Walking/Mobility88.8%
Improvement in Bathing90.2%
Improvement in Managing Medications91.0%
Improvement in Getting In/Out of Bed89.5%
Improvement in Breathing89.4%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury0.6%

Lower is better

Discharge Function Score60.4%
Health Info Transfer to Provider71.0%
Health Info Transfer to Patient91.4%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.1
17 reviews
Amanda G

Amanda G

My husband had a temp of 103.9 and they told him nothing was wrong with him and sent him home. Turned out he had an infection in his bloodstream. I believe they didn't want to treat him bc he is Mexican and doesn't have any health insurance. I don't know ANYBODY in this town that likes this hospital.

Verified Google review
Alena Protsenko

Alena Protsenko

Came in because I had pain in my ears for weeks and felt pain all around the ear area. Explained to her that I’m having discharge in my ears. With muffled hearing and pain in my ear canal and felt fullness in the ear tubes. I was experiencing swelling and jaw pain when chewing. Doctor told me it’s just allergies and told me to take Sudafed which made my ears feel worse. I told her I feel like it’s not allergies but she was very convinced it was. Finally made it in to go see my primary doctor elsewhere and she diagnosed me with a yeast infection in my ears. She prescribed me drops and I felt instant relief first day of taking them. Let me just say. That doctor that seen me at Tennova felt like she just needed to get me out of the ER quickly so the easy thing to say was that it’s allergies. Also she told me that symptoms would improve in about 4 weeks after taking Sudafed. Imagine if I would’ve waited 4 more weeks. The infection would have spread and I wouldn’t have gotten the treatment that I actually needed in time to prevent further complications.

Verified Google review
Jacy Williams

Jacy Williams

Was there last week with my brother. We both have an Upper Respiratory Infection, and we were given absolutely no medication for it. We would have gone to the Walk-In Clinic, but it was midnight when we got there and it was almost 4 am when we got released.

Verified Google review
Dee Stoll

Dee Stoll

I was taken by ambulance to the er after a fall. The care was absolutely horrible. My vital were never taken, I was there five hours. Xrays were taken immediately, but I didn't even have a name bracelet on! When the nurse came to give me more pain meds she realized it, grabbed the arm that I had fallen on. She apologized but dang it hurt. I was given fentynal, still no vitals were taken. Asked if I could have some water and was denied. When they finally got my results I was told it was a sprain. When the nurse finally came to take out my iv she was more interested in who my surgeon was that did my shoulder replacement. She left the iv in my lap instead of disposing of it properly. I was given no pain meds not even a sling. Went to my surgeon's office and was xrayed again and found I had broken my collar bone and three ribs. I never want to go back

Verified Google review
Connie Baumgardner

Connie Baumgardner

I recently had an unpleasant experience with the Tennova Healthcare mammography imaging center. I decided not to just let it go and contacted the powers that be relating my experience and how dissatisfied I was. They contacted me and made things right. I was impressed that they took accountability and owned up to the service I received and are taking steps to correct the procedure that I endured. So originally on Google reviews, I gave them a one star and today based on their actions, I have upped it to a four because I do believe and trust they will follow through with making sure no one else will be treated like I was treated.

Verified Google review

Reviews from Google Places for TENNOVA HOME HEALTH - CLEVELAND. These are real experiences shared by families and patients.