WHERE THE HEART IS INC

eads, TNMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2010

Key Information

Years in Operation

16

Location & Directions

Address

760 GREAT OAKS ROAD

EADS, TN

Service Area

This agency serves patients in EADS and surrounding areas in TN.

Patient Satisfaction

3/5
Would Recommend:75%
Rate 9-10:83%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.73% falls with injury

Low rate of falls with injury

Better than average

77% improved in mobility

Based on patient outcomes

Better than average

77% improved in mobility

Based on patient outcomes

Better than average

80% improved managing meds

Based on patient outcomes

Better than average

90% timely care start

Care started promptly after referral

Better than average

74% improved in bathing

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
75%
Rated 9 or 10 (Excellent)
83%
Team Gave Professional Care
87%
Team Communicated Well
85%
Discussed Medicines & Safety
73%
Completed Surveys
108
14% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care89.7%
Flu Vaccination Rate81.8%
Improvement in Walking/Mobility76.8%
Improvement in Bathing74.4%
Improvement in Managing Medications80.4%
Improvement in Getting In/Out of Bed76.2%
Improvement in Breathing72.3%
Pressure Ulcer Rate0.2%

Lower is better

Falls with Major Injury0.7%

Lower is better

Discharge Function Score59.6%
Health Info Transfer to Provider48.0%
Health Info Transfer to Patient61.7%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

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