BIG COUNTRY HEALTHCARE SERVICES LLC

abilene, TXMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2006

Key Information

Years in Operation

20

Location & Directions

Address

2434 S 7TH ST

ABILENE, TX

Service Area

This agency serves patients in ABILENE and surrounding areas in TX.

Patient Satisfaction

4/5
Would Recommend:83%
Rate 9-10:89%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.94% falls with injury

Low rate of falls with injury

Better than average

85% improved in mobility

Based on patient outcomes

Better than average

85% improved in mobility

Based on patient outcomes

Better than average

89% improved in bathing

Based on patient outcomes

Better than average

78% improved managing meds

Based on patient outcomes

Better than average

77% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
83%
Rated 9 or 10 (Excellent)
89%
Team Gave Professional Care
90%
Team Communicated Well
90%
Discussed Medicines & Safety
75%
Completed Surveys
93
38% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care83.8%
Flu Vaccination Rate20.8%
Improvement in Walking/Mobility84.6%
Improvement in Bathing89.2%
Improvement in Managing Medications78.1%
Improvement in Getting In/Out of Bed78.8%
Improvement in Breathing77.4%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.9%

Lower is better

Discharge Function Score74.9%
Health Info Transfer to Provider22.2%
Health Info Transfer to Patient85.1%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.6
9 reviews
Kelly Lyons

Kelly Lyons

Love Love Love - Big Country Home Health and its staff!!!! I am on my 2nd round with them after having my second foot surgery and the staff is very attentive, considerate, and knowledgeable. I’ve had dealings with Taylor, Laura, Larry, Amy and I know I’m forgetting a few but highly recommend Big Country Home Health.

Verified Google review
Reagan Turner

Reagan Turner

I can't believe they have all 5 star reviews w the way they treated my mother. My mother had surgery on her foot almost a month ago, and she is supposed to be receiving home health care twice a week. Well since her surgery they have came once. I've tried getting them on the phone multiple times w no success and no one seems to even care that my mom is sitting here w old bandages and in pain. DO NOT RECOMMEND

Verified Google review
Dana Polen

Dana Polen

Big Country Healthcare Services is by far the best staff ever! I recently had foot surgery and was required to have care for cleaning my foot. Larry Abels is the best! I am not the best patient when it comes to pain. He had to take off a bandage clean a foot that had several stitches and pins in my toes. He was careful and took his time cleaning and splinting each toe. He also changed his gloves several times cleaning my foot. I would also like to say that Nikki Anderson is great as well. She came to my home assessed me and made sure to tell me more than once if I was in pain to call Big Country Healthcare Services no matter what time it was! Their job is Patients and Patients come first No matter what time. I highly reccomend their services!

Verified Google review
Laura Howard

Laura Howard

Big Country Healthcare Services are top notch when it comes to service and dependability! They have amazing staff and nurses that always go above and beyond!!

Verified Google review
Colette McCloskey

Colette McCloskey

Excellent company! All of their nursing staff who assisted me during my recovery were very professional, kind, and friendly. Thank you!

Verified Google review

Reviews from Google Places for BIG COUNTRY HEALTHCARE SERVICES LLC. These are real experiences shared by families and patients.