CAPROCK HOME HEALTH SERVICES INC

amarillo, TXMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1990

Key Information

Years in Operation

36

Location & Directions

Address

1619 S KENTUCKY STE F-640

AMARILLO, TX

Service Area

This agency serves patients in AMARILLO and surrounding areas in TX.

Quality Highlights

Based on CMS quality data

1.23% falls with injury

Low rate of falls with injury

Better than average

80% improved in mobility

Based on patient outcomes

Better than average

80% improved in mobility

Based on patient outcomes

Better than average

89% improved in bathing

Based on patient outcomes

Better than average

79% improved managing meds

Based on patient outcomes

Better than average

88% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
77%
Rated 9 or 10 (Excellent)
87%
Team Gave Professional Care
97%
Team Communicated Well
92%
Discussed Medicines & Safety
95%
Completed Surveys
29
25% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.8%
Flu Vaccination Rate94.1%
Improvement in Walking/Mobility79.7%
Improvement in Bathing88.5%
Improvement in Managing Medications79.2%
Improvement in Getting In/Out of Bed86.8%
Improvement in Breathing87.7%
Pressure Ulcer Rate1.5%

Lower is better

Falls with Major Injury1.2%

Lower is better

Discharge Function Score67.5%
Health Info Transfer to Provider88.1%
Health Info Transfer to Patient98.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.7
27 reviews
Wade Dorsey

Wade Dorsey

Worst Business all!! Don't Care. The Employee was working at my home for cleaning and other. I am very Disabled, I'm not able to. The Employee has been gone for a month and in 2 days will be 5 weeks. They are useless and they could help us out and shut down.

Verified Google review
shad carroll

shad carroll

Best home health service in Amarillo in my opinion. They have taken care of my mom and dad. Nurses and therapy team are top notch. I wouldn't recommend any other home health service. Caprock is the best of the best in Amarillo. Far better than BSA compassion or the other big corporate home health companies.

Verified Google review
Merrifae Rusk

Merrifae Rusk

I absolutely love my nurse and my physical therapist! They have been a godsend! They go above and beyond to make sure my needs are met. They show commitment and compassion in everything they have done for me. I look forward to their visits and it's like working with people I have known all my life. I can't imagine using any other company. Way to go Caprock! You have some wonderful caring employees. I will recommend your company to anyone I run across that needs your services. :)

Verified Google review
Carla Norberg

Carla Norberg

Caprock home health has been a Godsend for me. They treat you like family. My nurse is not only a great nurse, she is also kind, compassionate, & takes the time to make sure you are truly alright before she leaves. At the Amarillo office, it starts at the top and is clear they are a family. Everyone works together to make sure all of your needs are met. My PT Donna, calls sometimes just to see how I'm doing. I'm a paraplegic and when I'm lonely, it's nice to hear a friendly voice. Caprock has firm roots in the community and when needed, works to find a solution for you, the client. I cannot say enough good things about Caprock. Lisa always brightens my day and I feel like family with this agency. I HIGHLY recommend Caprock to anyone. Simply put, they have changed my life.

Verified Google review
Melanie Ross

Melanie Ross

I have had home health service providers through Caprock Home Health for approximately 4 months. Everyone has been very helpful and thoughtful. Monica my weekly nurse is the best! She is so very thorough. She calls and checks on me during the week on nonscheduled visits. I look forward to seeing her smile and happy attitude!!

Verified Google review

Reviews from Google Places for CAPROCK HOME HEALTH SERVICES INC. These are real experiences shared by families and patients.