CENTERWELL HOME HEALTH

austin, TXMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1969

Location & Directions

Address

3307 NORTHLAND DRIVE, STE 302

AUSTIN, TX

Service Area

This agency serves patients in AUSTIN and surrounding areas in TX.

Patient Satisfaction

3/5
Would Recommend:79%
Rate 9-10:84%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.44% falls with injury

Low rate of falls with injury

Better than average

96% improved in mobility

Based on patient outcomes

Better than average

96% improved in mobility

Based on patient outcomes

Better than average

96% improved in bathing

Based on patient outcomes

Better than average

92% improved managing meds

Based on patient outcomes

Better than average

93% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
79%
Rated 9 or 10 (Excellent)
84%
Team Gave Professional Care
87%
Team Communicated Well
86%
Discussed Medicines & Safety
79%
Completed Surveys
277
21% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.7%
Flu Vaccination Rate80.5%
Improvement in Walking/Mobility96.3%
Improvement in Bathing96.0%
Improvement in Managing Medications91.7%
Improvement in Getting In/Out of Bed93.9%
Improvement in Breathing93.3%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury1.4%

Lower is better

Discharge Function Score78.8%
Health Info Transfer to Provider99.3%
Health Info Transfer to Patient99.1%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.8
27 reviews
Robin Reese

Robin Reese

I had 3 nurses over 2 months for wound care. All were very delightful and caring. Top notch crew. I had 2 for Physical therapy. They helped physically but where they helped the most was mentally. Enjoyed them all immensely

Verified Google review
Lisa Fehr

Lisa Fehr

I recently moved my 72 year old Veteran father across the country to merge our two households and become his full time support person. The team at CsnterWell have far surpassed my hopes in terms of their service and consistent attention to my father's needs. We have used the nursing, PT, and OT services that was approved by the VA. His nurse, Amy, has sat with me on more than one occasion to go over medicines, diagnosis, current treatments and possibly scenarios. Our PT and OT staff have helped my dad set obtainable goals and not quit on himself. Depression is real and aging is tough. Dad needs to get up and keep moving and these guys don't take no for an answer when motivation and encouragement can bring great improvements. I am so thankful that Sun, Alain, Amanda, and Justin are a part of the team that makes both our lives more manageable and seem less out of control. Between Drs visits and hospital stays, these guys have helped Dad and I get through some difficult situations. Thank you, thank you, thank you! Best wishes to any and all searching for assistance, we are very pleased.

Verified Google review
Norma Harlan

Norma Harlan

Everyone that came to our house was always so sweet and interacted real well with us. My husband never minded having them here. Always concerned about his safety and wellbeing. Would use them again if we need too..

Verified Google review
Rachael Dimitt

Rachael Dimitt

Nurse Amy, PT Cheryl and OT Son have worked with me on my recovery. I could not have had a nicer, kinder, well trained in their field, caring Team. Each helped me navigate the road I needed to get back in shape and explained why I had a symptom and how to alleviate and why I had the pain in that area. Amy and Cheryll also helped me navigate the terrible loss of my sister and were there to answer questions, give advice and explain the physical pain and mental stress that I was having. I was so pleased with the Team you sent me and will recommend CenterWell Home Health as often as I can!

Verified Google review
Diana Hurley

Diana Hurley

Everyone was extremely nice & through. Lisa & Sheri were particularly awesome! They were both genuinely concerned about Mom & helped ease my mind by sharing ideas, resources & support with me. Mom improved a lot in Center Well care. We really need Sheri to come more often & still need her. Mom was making progress with her memory. I fear now it will reverse even more. Sheri was great talking to her, encouraging her, explaining things & being empathetic when Mom struggled. Mom was never sure before her visit but after, she always said she really enjoyed Sheri’s visits. She like the way Sheri worked with her & she really liked her as a person. Mom also really liked Lisa and commented more than once how nice she was, that she was super smart & how Lisa really wanted her to get better. She looked forward to Lisa’s visits. All the staff was great these two were exceptional!!!! Thank you to all the dedicated therapist who helped Mom get back on her feet. We genuinely appreciate you & your work! The only slightly negative thing I can say is the social worker who came out was awesome but she never followed up on the things she was going to send. I emailed & I think Lisa messaged her as well. I was bummed I didn’t write down the resources she spoke about. She had good ideas but lacked follow up. Over all great experience! We would definitely recommend to friends or family. We would also call them, if the need arises, again in the future.

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.