HOME CARE PROVIDERS OF TEXAS

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Honest Customer

Wow 32 5 star reviews all 11-12 mos ago. Several indicate this is their employer which is against Google review policy as a conflict of interest. Anyhow Mom was a patient. Provider took forever getting the initial evaluation done even though they accepted the referral from another HHA that was booked. Keep passing it on instead of having Mom wait 3 weeks since hospital release. Scheduling was a mess. They do not keep you with the same Providers. This made it a challenge to manage progress and needs. If I were not sitting there everytime with Mom to advocate for her, this would have turned out less effective than it was to begin with. One Nurse was bothered by helping fill the pill box. Thank you all though. You are appreciated but please consider some training on empathy and compassion. Ask yourself How would you want your own mother treated?

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Kimberly Molengraaf

I had knee replacement and was told PT would be out in a day or 2. I had to call numerous times and finally someone was sent out. He states he was on vacation and the company should have sent someone else. The PTA Courtney was wonderful and did a great job. Then back to the PT, he did not show up for the set time for my discharge. When I called him he acted like he didn’t know who I was and then said he had be scheduled later. Very unprofessional. Poor communication. Then the nurse I had, he came once and was not interested in coming back for the pain pump removal, I had to do myself and then the dressing change. What is the purpose of sending a nurse out anyhow. Poor company and if I have to have my other knee done I will beg my doctor not to use this company.

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Nan Kirkpatrick

The only reason they have a 3.5 rating on Google reviews is because they've clearly had employees go in and leave good reviews. My experience as a patient was abysmal. I got out of the hospital after an infection in June with a month of IV antibiotics to be administered at home. Home Care Providers of Texas was to come by every week and take blood to make sure my antibiotics weren't harming my kidneys and change my PICC line dressing. The first week they were supposed to come by, the nurse simply did not show up and no one contacted me as to why or for rescheduling, so I went two weeks without PICC line redressing, which was very disconcerting for my doctors. I also went two weeks without having my blood tested. When I called after a period of days to find out what was going on, I was told that the nurse simply didn't show up. I asked them to note this and make sure I wasn't billed for the visit. Well guess what happened: I was billed for the visit. The next week the nurse did come, and when she took my blood for the lab she simply sucked it into two syringes and placed those syringes in a latex glove for transport with no labeling or anything. Now, my guess is this is not just her fault but the fault of the company. If you look through these reviews you'll see mention of lack of adequate supplies provided by Home Care Providers of Texas. Not surprisingly, she called me after a couple of days and said she needed to come back by and get more blood because the lab couldn't use the blood she'd pulled the last time. To top it off they billed me for two nursing visits on the day that the person came by to sign me up for the service. Not only did I not receive two visits that day, I also didn't receive any nursing care. They basically charged me for a sales call -- twice. My care is complete now, and I would not ever use or recommend Home Care Providers of Texas again.

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Caroline Ometz

Very poor communication on their part. 1.said we would have required Medication when we got home. Not there. We had to call them and then they told us the ‘rules’ (not before) 2. Finished the treatment & had an appointment with the nurse the next day. No show. No call. I had to call an indifferent staffer and they said sorry, you’ll have to wait 3 days to have the midline removed. They didn’t seem to care. No apologies.

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MaryLynn Cuevas

My husbands speech therapist is contracted through this company, and we’ve been waiting almost 3 weeks for y’all to send her back out. It’s been approved by insurance, etc. Throughout this time his PCP, the speech therapist, the insurance company, and myself have repeatedly called & left messages. Unfortunately no one from your organization has responded. While we continue waiting for a response, my husband is losing the progress he had been making. His speech therapist is absolutely necessary as she is helping him relearn how to swallow. This is an extremely frustrating problem for what (in my opinion) is not a complicated request. I don’t want to be rude or difficult, but your failure to respond is directly affecting my husband’s recovery. I will provide his specific patient information when I hear from your office. Thank you. Please don’t tell me to “call you”. We’ve been calling for weeks. I left my phone number on FB and via a message on your website.