PHOENIX FAMILY HEALTHCARE INC.

houston, TXMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2009

Key Information

Years in Operation

17

Location & Directions

Address

5625 CYPRESS CREEK PKWY, STE 308

HOUSTON, TX

Service Area

This agency serves patients in HOUSTON and surrounding areas in TX.

Patient Satisfaction

3/5
Would Recommend:79%
Rate 9-10:79%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.61% falls with injury

Low rate of falls with injury

Better than average

98% improved in mobility

Based on patient outcomes

Better than average

98% improved in mobility

Based on patient outcomes

Better than average

100% improved in bathing

Based on patient outcomes

Better than average

100% improved managing meds

Based on patient outcomes

Better than average

100% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
79%
Rated 9 or 10 (Excellent)
79%
Team Gave Professional Care
91%
Team Communicated Well
83%
Discussed Medicines & Safety
74%
Completed Surveys
111
21% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.8%
Flu Vaccination Rate98.5%
Improvement in Walking/Mobility97.7%
Improvement in Bathing100.0%
Improvement in Managing Medications100.0%
Improvement in Getting In/Out of Bed98.8%
Improvement in Breathing100.0%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury0.6%

Lower is better

Discharge Function Score45.0%
Health Info Transfer to Provider99.0%
Health Info Transfer to Patient100.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.8
21 reviews
Debbie Sugar

Debbie Sugar

I want to say thank you to Julie hardcastle. She is my CNA and gets me showers and takes extra special care of me and she's so professional and friendly and I look forward to seeing you each time she comes she's a 12 out of 10 in my book

Verified Google review
Carolyn Ryan

Carolyn Ryan

The Phoenix Healthcare team has made caring for mom so much easier. Her nurse, OT therapist and her bath aide all do an excellent job. Julie Hardcastle makes mom feel so lucky to have such a caring and dedicated aide to care for her.

Verified Google review
C C

C C

For Many years Phoenix Home Health has been my family saving grace. They are very professional and friendly. My mother has a lot of health issues so I’m her caregiver. My mom is in and out the hospital a lot and when she gets admitted Phoenix would call me and ask me how I was doing and is there anything they can do for me as a caregiver. They Genuinely care and that puts my mind at ease. Nurse Abby from Phoenix home health has also gone above and beyond to help me take care of my mom. My mother just loves her because she so patient, kind, funny and just an overall fantastic nurse. She knows how to take care of her clients. Nurse Abby greets my mother and I with a smile every time she walks through the door and we are FOREVER grateful to her. Being a caregiver isn’t easy and she is very aware of that. She takes her time to get to know her patients and relatives of the patients. I will continue to refer people to Phoenix HomeHealth. You want them in your corner for sure.

Verified Google review
Mary Bean

Mary Bean

I want to say what wonderful services we have received from Phoenix Family Healthcare. I want to especially say what a wonderful job our Bath aide Elma has done she provides wonderful care. Our Physical Therapist Jennifer also provides a great environment to encourage me to work on improving my strength through the exercises she is teaching me.

Verified Google review
Brian Ho

Brian Ho

Phoenix Family Healthcare has been such a blessing for my uncle! From the very first visit, it was clear that he was in great hands. The team here is truly exceptional – they made everything so seamless and personalized. The healthcare professionals not only have top-notch skills, but they’re also incredibly kind and compassionate. They really take the time to listen to my uncle’s concerns and ensure he feels comfortable and cared for. The office staff is so friendly and efficient, always going the extra mile to answer any questions we have. It's rare to find such a dedicated, well-rounded team, and Phoenix Family Healthcare has definitely earned our trust. I can’t recommend them enough!

Verified Google review

Reviews from Google Places for PHOENIX FAMILY HEALTHCARE INC.. These are real experiences shared by families and patients.