PHOENIX HEALTHCARE SERVICES, INC

houston, TXMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2004

Key Information

Years in Operation

22

Location & Directions

Address

5625 CYPRESS CREEK PARKWAY, SUITE 601

HOUSTON, TX

Service Area

This agency serves patients in HOUSTON and surrounding areas in TX.

Patient Satisfaction

4/5
Would Recommend:78%
Rate 9-10:89%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.95% falls with injury

Low rate of falls with injury

Better than average

95% improved in mobility

Based on patient outcomes

Better than average

95% improved in mobility

Based on patient outcomes

Better than average

100% improved in bathing

Based on patient outcomes

Better than average

98% improved managing meds

Based on patient outcomes

Better than average

98% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
78%
Rated 9 or 10 (Excellent)
89%
Team Gave Professional Care
89%
Team Communicated Well
81%
Discussed Medicines & Safety
80%
Completed Surveys
259
22% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.9%
Flu Vaccination Rate98.1%
Improvement in Walking/Mobility95.2%
Improvement in Bathing100.0%
Improvement in Managing Medications97.8%
Improvement in Getting In/Out of Bed96.9%
Improvement in Breathing98.4%
Pressure Ulcer Rate1.0%

Lower is better

Falls with Major Injury0.9%

Lower is better

Discharge Function Score57.2%
Health Info Transfer to Provider97.5%
Health Info Transfer to Patient98.2%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.5
49 reviews
Anna Hopkins

Anna Hopkins

We have had the most rewarding experience with Wally our nurse. He is so knowledgeable plus making sure his patient is taken care of beyond belief. He is the best of the best. Larry Hopkins

Verified Google review
Blanca Acosta

Blanca Acosta

Phoenix Healthcare has been amazing to work with. Everyone assigned to work with my mother has been professional and kind. We are especially thankful for Julie, the nurse aid. She’s friendly, positive, helpful, patient, and so knowledgeable.

Verified Google review
Mattie McDowell

Mattie McDowell

Ms Josie Sagan is the most excellent home health aide (HHA). She is extremely compassionate and very skilled at her job and she goes above and beyond to ensure I am comfortable, safe and that all is well with me each time she visits. I wish I could adopt her— I recommend that she trains (with pay) the new Aides who come on to your company! I thank God so much for her - she is a one of a kind worker with a special heart for all her patients! Thank you Jesus for Ms. JOSIE!

Verified Google review
Cheryl Robicheaux

Cheryl Robicheaux

Jane is the best nurse ever!! She always lets us know when to expect her and brings supplies when needed. Ernie is our PT guy and he is the very best! Phoenix Health care is great and everyone is dependable….this is our second time using them….we asked specifically for them and recommended them to several other people.

Verified Google review
Interested Mom

Interested Mom

Tony A. Jansky (Reviewer) I had the benefit of having Phoenix Health Services for approximately one year after extensive surgery and an intensive illness for aftercare. I had Jane as my R.N. who came to my home. She is an excellent nurse, who is professional, knowledgeable, and very empathetic. I certainly enjoyed her visits on the road to my recovery. Also, Ivonne, was my Nurse Assistant, who was equally efficient, knowledgeable and very compatible. Eleanor, was my Physical therapist, for a shorter period, and, once again, all I can say, is she was equally professional, proficient, and I greatly valued her services. I was very pleased with Phoenix, and I would not hesitate to recommend them to anyone who is in need of this type of Home Health Care.

Verified Google review

Reviews from Google Places for PHOENIX HEALTHCARE SERVICES, INC. These are real experiences shared by families and patients.

PHOENIX HEALTHCARE SERVICES, INC - Home Health Agency in Houston, Texas