DIRECT HEALTH CARE INC
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 1990
Key Information
Location & Directions
Service Area
This agency serves patients in LUBBOCK and surrounding areas in TX.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
2.05% falls with injury
Low rate of falls with injury
100% improved in mobility
Based on patient outcomes
100% improved in mobility
Based on patient outcomes
100% improved in bathing
Based on patient outcomes
99% improved managing meds
Based on patient outcomes
94% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Jannit A Nolen -Bevers
One day with this company has been a living hell. Conflicting stories from nurse and social worker, pushing unwanted equipment and drugs on the patient and zero resolution with management. I have dealt with other Lubbock hospice organizations with zero issues but our Primary care ordered care from Direct Health. Big mistake on my part.
Rocky Garza
I was the short-term patient. Kambre was my nurse she was amazing!! The company is easy to work with they understand your situations and needs. I will be definitely going back if needed. thank you guys!!
Susan Shutt
The girl who came out for assessment was terrible. She did not know about HIPAA at all and she tried calling to get verbal info from my doctors. Unbelievable! I told her she could not do that. Very snippish. She also sneezed over all the medication bottles that I had on the table. Her name was Kaylee.
Jevan Lim
This is the best home health in lubbock. They took care very good care of my mom. Lauren their nurse was very caring. Their therapist was very professional and help my mom walk properly again. I would recommend them. If you have a loved one that needs therapy or nursing care at home you should definitely give them a call.
MrRJMGREEN
I walked into a nice, clean, well organized office. Leticia was the woman who helped me. She was professional, accommodating, and very nice. Unfortunately, she did not have any positions, but this is a place I would definitely follow up on.
Reviews from Google Places for DIRECT HEALTH CARE INC. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov