ENHABIT HOME HEALTH

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Kendra Lewis

My mother recently had a stroke and we were referred to Enhabit Home Health for therapy after her hospital discharge. In my opinion, your experience with Enhabit will depend entirely on which therapists and nurses are assigned to you. The physical therapist, Jim Aycock, came once and was excellent—on time, polite, and knowledgeable. The speech therapist, Colleen Hickl, has also been wonderful—always punctual, professional, and skilled. If my review were based only on these two caregivers, I would gladly give Enhabit 5 stars. Unfortunately, our experience with the nurse, Rosa, has been very disappointing and is the reason for my 2-star rating. Rosa first scheduled a 4pm appointment with us on a Monday. We rearranged our schedule to accommodate, but by 4:30 she had not arrived and hadn’t reached out. When I texted her, she claimed our meeting was actually supposed to be a phone call (though she hadn’t called us either) and blamed the schedulers instead of taking accountability. We gave her another chance and scheduled for Friday at 4pm. At 4:17pm she texted saying she was “stuck in traffic” in a nearby city and wouldn’t arrive until 4:55. Given the fact that even with bad traffic, our home is only 30 minutes away from the city she claimed she was at, this excuse didn’t add up, and it was clear she had not left on time. To me, this showed a lack of honesty and responsibility. She then asked to reschedule again for Monday. I can forgive a mistake once, but this became a pattern of unreliability, excuses, and lack of accountability. It is extremely frustrating to rearrange your schedule for healthcare providers only to have them cancel or delay at the last minute. Enhabit needs to recognize that caregivers like Rosa tarnish their reputation and diminish the excellent work being done by therapists like Mr. Aycock and Ms. Hickl. Until they address issues like this, I cannot recommend them wholeheartedly.

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Vanessa Rodriguez

I haven’t even made it to actually meeting my actual physical therapist and I’m already fed up…. I called to see why they hadn’t called me back and what was going on I was told they were going into a meeting at 1400 and would call me back after no response at 1630, I call to see what is going on and if I’m able to be scheduled and fella gives me my PT name and states my appt needs to need to be for tomorrow…. It is now 1700 and I yet to receive any communication and thank goodness I CALLED them because I wouldn’t had known I need to be seen within 48 hours after surgery…. This is by far the worst experience I have ever had. This is so frustrating

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Jerrell Witherwax

who ever drives the car # 9529 on 041825 really needs his license taken away. Please do not pass others in a turn lane. Life is short enough, then to have you driving so stupid

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Paul Brown

This home health agency was assigned by mu hospital team at Methodist. I had a loss of muscle in my arms due to a reaction with anesthesia during surgery. I was unable to lift my arms or any weight at all. The care team provided no type of treatment to rehabilitate of any type. Three home health visits to take blood pressure, oxygen levels, and small talk. Staff were friendly. I took it upon my own to search for another agency to assist in rehabilitation and I am well on the way to recovery. I feel this company is taking my insurance company for a ride. I would not recommend this agency.

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Karin Schroeder

Enhabit Hospice, formerly Encompass Hospice, was a massive fail for my father. Their DME contracter, National DME, brought a hospital bed into my father's home on Thursday, the nurse went over paperwork on Friday with me. On Saturday morning, 4/16/22, I woke up at 5 am to give my father medicine, only to discover a fully mature bed bug crawling across his pillow. I immediately made a call to their 24/7 number, was answered by a call service, who said a nurse would call back. The nurse did call back but denied that it could be their bed because "Our beds are vinyl and bed bugs can't live on vinyl." She did offer to replace the mattress. I soon after contacted an exterminator, Zoyd Bed Bug Treatment. They looked at the pictures of the now two bed bugs I had captured snd sealed in condiment containers and confirmed that they were fully mature bed bugs and she began contacting Encompass/Enhabit hospice as well. I made a further attempt to contact Encompass/Enhabit and my concern was forwarded to an administrator, Reed, who proceeded to call me around 2 pm and tell me, "No respite will take him." He insisted they were trying to figure something out, but I never heard anything from them again until Monday at 11 am, when a different administrator called me, Jennifer, and told me, they were still trying to figure something out. By this time, concerned for my father's safety, with a planned Heat Treatment being done to his bedroom at 3:30 pm on Monday, which required the AC to be turned off for at least 4 hours, and no help from Hospice, I readmitted my father to the hospital. Also, once the assigned nurse for my father was warned about the bed bugs that her company had introduced to our hone, she failed to show up as scheduled on Saturday and only made a token phone call on Sunday. It was only after my father was re-hospitalized, and the heat treatment done, that Encompass/Enhabit called me on Tuesday, offering to put my father up in a hotel, something I had asked earlier they if indeed no respite would take him. They also finally agreed to reimburse me for the treatment, due to the fact that National DME confirmed that there were bed bugs in the headboard of the bed they had delivered to us. Due to their mismanagement and bad policies, Encompass/Enhabit Hospice is not a company I would recommend, and I would even warn you away from them. They did not respond in a timely manner to ensure my father's safety and comfort snd indeed denied him care. They failed to take responsibility for their actions and protect my father. They abandoned him. Stay away from Encompass/Enhabit Hospice snd I can promise, you will be the happier for it.