METHODIST HEALTHCARE AT HOME

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Monica Trevino

this is the WORST Home Health agency ever. The OT and OT supervisor were very professional and great to work with. However, their health coordinators were awful. They denied my husband three times for services and gave us a different excuse each time. First, they told me they couldn’t provide services because his referring doctor indicated OT, PT and speech therapy; and their excuse was that they don’t provide speech therapy so they asked if I could get the doctor to resend the orders without speech therapy listed (they were too lazy to follow up themselves). After that, they gave me a separate excuse and said they couldn’t approve my husband because he hadn’t seen the referring doctor in four months. When I told the care coordinator he had a plan visit to his PCP that week, she told me as long as the PCP sent notes indicating that my husband needed services then it would get approved. After his PCP sent the notes and referral, they never called. I followed up with them three days later and talked to Maureen. She was very rude and told me that the insurance was not going to reimburse the agency for maintenance services for my husband. My husband has a progressive disease that worsens overtime, so it was really a slap in the face for her to say that, and all that she was concerned about was getting reimbursed by our insurance company. There was no concern or empathy expressed for my husband. To make matters worse, I spoke to the director Brandy and she never apologized when I explained the situation; instead, she said she was going look into the matter and get back with me on the same day, which was yesterday, and she never did. I’m very disappointed with this very unprofessional business..on top of everything..they are listed as Methodist Home Heath on their website, but they bill under a different name “Health at Home San Antonio”. Bye Felicia!!

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Blue Mari

It was horrible. They came as if they were there to do wound care. Nurse came one day never returned. But they did attempt to do pt which wasn't ordered. When we called them trying to figure out what was going on they tried to blame surgeon. As we continued the next lie was the primary care ordered it. Also untrue they jumped back through a 3 month old referral for assessment for pt prior to surgery. They jeopardize my health and welfare being and were completely deceitful. Leaving me at risk for another infection and treating my open wound to guess work. Be very weary if this Company.

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Tami Jones

I would give zero stars if I could. Very Incompetent! They are completely unable to make an appt and follow through. I have had to coordinate my entire home health care because no one ever calls ahead, calls me back, or sets anything up after my hip replacement. I’ve been home almost a whole week and they’ve only shown up once so far, missing several scheduled appts or just ghosting me and never answering the phone to let me know when they were coming. Today I was really needing to see my home health nurse due to some swelling and wound site Issues. Nurse never showed up for our scheduled appt. 2 hours later, the nurse had someone else call and tell me she’s not available for my scheduled appt today and they will come sometime tomorrow even though I made it clear when we last spoke that tomorrow was not going to work for us due to other medical appts. . Of course, not only was I told it would be tomorrow, but I as also given no set timeframe, as they never do that. So if you have other appts scheduled and they show up at the same time, or if you need someone home to assist with putting pets away, you’re just out of luck. I’ve finally given up. Making my poor husband who is going through chemo and shouldn’t be driving take me in for appts at the clinic because even with all we have going on, it will be 1000x easier than trying to get someone to actually show up at my home from this company or provide me with competent home health care. I previously had home health when I had the other hip replaced in 2019 and it was wonderful and so easy to work with. I wish I remembered which company they were as they make this one look very very sad and completely incompetent.

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Cindy Bostick

After lifesaving surgery April 2023 this was my home care company. The best thing I can say about them was Nurse Caroline. She made sure I understood my home care routine and was caring and genuinely concerned. She felt I needed a few more visits of care as my incision was still partially open and I had only changed my osteomy bag once by myself. Regardless, the ladies in charge cut me loose to figure the rest out myself. Fast forward to 2 weeks ago…. Reversal surgery done and I requested Methodist Home Healthcare (I figured a better result since they already knew my history). By the time they got the assessment visit done and had someone call me I had been home a week.

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Karen Kuppers

All care provided in a professional manner with great staff and fast response to questions and concerns regardless of the day including weekends . Helped my recovery respond faster than expected.