PRIME HOME HEALTH, LLC
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 2004
Key Information
Location & Directions
Service Area
This agency serves patients in SAN ANTONIO and surrounding areas in TX.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.46% falls with injury
Low rate of falls with injury
89% improved in mobility
Based on patient outcomes
89% improved in mobility
Based on patient outcomes
94% improved in bathing
Based on patient outcomes
90% improved managing meds
Based on patient outcomes
94% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Pallas
Convinced my aunt she did not need advanced wound care for my uncle and that "they could handle it," coming out of the hospital. Now they have sent him to an advanced wound care company of their choosing and not ours. Very suspicious. Do not recommend. This is not what "handling it" meant to us.
thomas bourgeois
Dan is so incredibly knowledgeable and his passion for helping Veterans is second to none.
Mike P
Did not meet expectations. We were discharged from inpatient rehab with orders for OT, PT, and speech therapy 3 times a week for 4 weeks post-discharge. Prime accepted the responsibility to deloiver. The Occupational therapist did not reach out until 3 weeks after discharge. Speech therapy was over a week late and only spent 15 minutes on an initial eval before scheduling a first appointment over a week later. The speech therapist was combative with my dad, and we had to step in to de-escalate a situation between the therapist and my dad. Given that my dad is dealing with a traumatic brain injury, that seems highly unprofessional in my opinion. We were told that scheduling would take place at least 24 hrs in advance, but we routinely had providers calling or texting late at night the night before, or even the same day expecting appointment times. Just today we had a provider try to give less than 2 hours' notice. Compared to our prior experiences with in-office or inpatient therapy, these sessions were significantly sub-par. Overall, a very disappointing experience, and mostly a waste of our time and resources. I cannot recommend this company.
Reviews from Google Places for PRIME HOME HEALTH, LLC. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov