TOUCHSTONE HEALTH

san antonio, TXMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2008

Key Information

Years in Operation

18

Location & Directions

Address

613 NW LOOP 410 SUITE 660

SAN ANTONIO, TX

Service Area

This agency serves patients in SAN ANTONIO and surrounding areas in TX.

Patient Satisfaction

3/5
Would Recommend:72%
Rate 9-10:81%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.1% falls with injury

Low rate of falls with injury

Better than average

77% improved in mobility

Based on patient outcomes

Better than average

77% improved in mobility

Based on patient outcomes

Better than average

77% improved in bathing

Based on patient outcomes

Better than average

76% improved managing meds

Based on patient outcomes

Better than average

98% timely care start

Care started promptly after referral

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
72%
Rated 9 or 10 (Excellent)
81%
Team Gave Professional Care
87%
Team Communicated Well
80%
Discussed Medicines & Safety
78%
Completed Surveys
72
21% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care97.8%
Flu Vaccination Rate57.9%
Improvement in Walking/Mobility77.1%
Improvement in Bathing77.1%
Improvement in Managing Medications76.4%
Improvement in Getting In/Out of Bed76.2%
Improvement in Breathing73.0%
Pressure Ulcer Rate0.7%

Lower is better

Falls with Major Injury1.1%

Lower is better

Discharge Function Score49.9%
Health Info Transfer to Provider62.3%
Health Info Transfer to Patient92.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

5
5 reviews
Raquel Ramirez

Raquel Ramirez

My family and I used Touchstone Health for their hospice services. The entire team was a blessing to work with start to finish. Randall was our RNCM and he was able to provide education on the disease process to my siblings (who has no healthcare experience) in a way that they understood and felt comforted. The CNA was so gentle and calming during her visit. The Chaplin was also grounding for us during this time. The entire team was responsive, gentle, and exactly what we needed in our most vulnerable moments. Thank You to the entire Touchstone Health team. We will always recommend your team.

Verified Google review
Carlyn Fellbaum

Carlyn Fellbaum

Great! 5 stars for Jeff

Verified Google review
Yvonne Wilson

Yvonne Wilson

Jeff was my PT after I had heart surgery,he was so kind and patient with me, motivated me when I didn't want to exercise.I was so heartbroken when he told me that he would no longer be coming .I would recommend him and I am so happy to have been his patient.He has a 6 star rating.Keep up the Good Work Jeff...Ms.Yvonne 😘

Verified Google review
Allison Campbell

Allison Campbell

Touchstone Health is absolutely amazing! They have a team of wonderful people who truly care about the people they serve! Morgan and Yvonne are my go to people and they are instrumental in seamless transition of care

Verified Google review
Kathy Lozano

Kathy Lozano

I had a great experience with the nurses and physical therapist from Touchstone. My physical therapist, Jeff helped me build my skills and my confidence. I am very impressed with the amount of progress I have made. My nurses Shannon and Jessica have been very supportive and encouraging as well. Service from Touchstone has been top notch. Great communication and caring providers at Touchstone!

Verified Google review

Reviews from Google Places for TOUCHSTONE HEALTH. These are real experiences shared by families and patients.