DIVERSITY CARE PROVIDERS INC

stafford, TXMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2012

Key Information

Website

dcphh.com

Years in Operation

14

Location & Directions

Address

12315 FERN MEADOW DRIVE

STAFFORD, TX

Service Area

This agency serves patients in STAFFORD and surrounding areas in TX.

Patient Satisfaction

1/5
Would Recommend:61%
Rate 9-10:65%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0% falls with injury

No patients experienced falls with major injury

Better than average

96% timely care start

Care started promptly after referral

Better than average

30% improved in mobility

Based on patient outcomes

30% improved in mobility

Based on patient outcomes

30% improved in bathing

Based on patient outcomes

32% improved managing meds

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
61%
Rated 9 or 10 (Excellent)
65%
Team Gave Professional Care
77%
Team Communicated Well
74%
Discussed Medicines & Safety
62%
Completed Surveys
137
20% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care96.4%
Flu Vaccination Rate6.1%
Improvement in Walking/Mobility29.6%
Improvement in Bathing29.7%
Improvement in Managing Medications32.3%
Improvement in Getting In/Out of Bed26.1%
Improvement in Breathing45.8%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.0%

Lower is better

Discharge Function Score27.9%
Health Info Transfer to Provider4.6%
Health Info Transfer to Patient27.5%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.9
11 reviews
Alanna Williams

Alanna Williams

I don’t care to receive phone calls after 7 pm for a new patient with this home health , it seems down to the home nurse they send and the social worker they do not care how they talk to individuals I’m admitted in the hospital a social worker calls and as I’m talking she really just said ok bye bye while I’m saying I’ll have to reconvene when I’m in town after holiday cause huh talk expected me to spend a holiday alone in Texas recovering from a total Hip replacement, the nurse who came to my home didn’t care to really sit down an connect and answer my questions , the social worker is rude and I refuse to have a disrespectful aid in the home cause that’s all ims wrong is disrespect I’ll the insurance company no thanks find me someone else , I do not recommend and I’m all around nice

Verified Google review
Kim Epperson

Kim Epperson

When I first started with the company I was given so many promises, like I would have a nurse come for my wound care, physical therapy and occupational therapy. The only one that was steady was George my occupational therapist. As for the nurse that came, that changed. When I first came home from the hospital they could come anytime but when I went back to work several months later it was a problem to have a nurse come in the morning time. And now that I am almost healed I was discharged without notice. They claimed they had no nurse to come in the mornings for me. Very unprofessional, I have had to call several times to get care this makes no sense.

Verified Google review
David Oliver

David Oliver

Given them 1 star is being generous. After many calls and no return calls and way to much back and forth we got the call that they had to discharge us since they didnt have a nurse that could come during the mornings as my fiance has dialysis in the afternoons. This information was given right at the beginning. So two weeks of not being seen but by the admitting nurse. Good luck getting a nurse if you have set schedule that you can't break free from. Communication is horrible if you get any. Would never refer anyone here.

Verified Google review
Nancy Bryant

Nancy Bryant

I am 65 yo and was in ICU and hospital with Sepsis, pneumonia, and UTI for 4 months. Also broken ankle. My PT Brian had me up and walking with a walker in 2 months. My home health nurse Sonya was also amazing. This company is very concerned about your health. Very professional and caring. I had OT through another agency. Pitiful, only came 4 times and their nurse approved me for more visits. Diversity Care is the BEST and I highly recommend them. I am a retired nurse. They are the reason I am walking again. I was in skilled nursing rehab for 20 days and they did nothing for me, but kick me out when my time was up. Call Diversity Care.You will not regret it. Amazing, skilled, and caring staff.

Verified Google review
Jessica Jarrett

Jessica Jarrett

We have had such a great experience with Diversity. The nurse, Kenneth, who has been caring for my son for over 10 months, has been attentive, caring and knowledgeable about his situation every step of the way. We feel very blessed to have been partnered with such a great nurse, but this wasn’t the first time. We worked with another nurse on a previous wound through Diversity, for another extended period of time, named Salima, and she was wonderful as well. Both employees we have worked with have been professional, wise, and caring. Great job!! 👏

Verified Google review

Reviews from Google Places for DIVERSITY CARE PROVIDERS INC. These are real experiences shared by families and patients.