SHALEM HOME HEALTH CARE INC

sunnyvale, TXMedicare Certified
+ Share

Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2006

Key Information

Website

Not Available

Years in Operation

20

Location & Directions

Address

2611 N BELTLINE ROAD SUITE #127

SUNNYVALE, TX

Service Area

This agency serves patients in SUNNYVALE and surrounding areas in TX.

Quality Highlights

Based on CMS quality data

0% falls with injury

No patients experienced falls with major injury

Better than average

94% timely care start

Care started promptly after referral

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Rated 9 or 10 (Excellent)
12%
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care94.3%
Flu Vaccination Rate50.0%
Falls with Major Injury0.0%

Lower is better

Health Info Transfer to Provider93.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.4
10 reviews
Joanne Gordon

Joanne Gordon

I absolutely love Shalem We love Mary Jo for her excellent customer service we when reach out …my dad is being treated very well. His nurse Sheryl is always on top of everything he needs and responds to all requests immediately my dad doesn’t want anyone else as he is pleased with his care Thank you Shalem ❤️❤️❤️❤️

Verified Google review
Lynette Jefferson

Lynette Jefferson

This is the absolute worse Home Health Agency. Run away from them as fast as you can. Cheryl and Mary Jo are so rude. When I called the office to get an ETA due to an emergency all I got was the run around about let me call your nurse. When she finally called she was as rude as they were. Hours later still no call so at 4:45 I call then you tell me you need to talk to your supervisor. Of course you know they let the office close and still did not call me back, I got a text from Cheryl that said they would not be taking my case. Your sorry agency as been reported and I had to go back to the hospital for something you were supposed to do. The hospital knows about what you did so don’t look for any more recommendations. Shut it down!

Verified Google review
K A

K A

Allowing people to refuse care to those who need it, is not only despicable but very telling about the type of people who work there but also about the business for allowing the behavior. People deserve better than what you’re doing. Cheryl and Mary Jo should both be ashamed of themselves for their treatment of our loved one. Oh wait, what treatment because you refused to show up to do your job and left her hanging. If you’re in over your head and in the wrong profession, say that, and find another job. Stop taking it out on innocent people who need assistance. Would not recommend this place to my worst enemy.

Verified Google review
Neci S.

Neci S.

If I could leave zero stars, I absolutely would. Communication was absolutely the worst, the nurse CHERYL, had the absolute WORST attitude we have ever experienced from a so called health care professional leaving my mother to figure out a last minute plan and she refused to even come care for her as she was assigned. Families depend on home health to assist with care of their loved ones and that was not done. Please save yourself the added stress and find another home health agency that will be professional and maybe even show up to do their job.

Verified Google review
Beatrice Dodd

Beatrice Dodd

They were the worst home health i ever had for my husband. They didn't order supplies, they didn't fill out the necessary paperwork because they were to tired afte doing wound care, they suggested hospice for husband who is clinically well not on no meds. Cover his whole butt with bandages not leaving no area for bowl movement. I gave them multiple times to get it right, they never successfully completed service. Horrible, I wouldn't let them take care of pet.

Verified Google review

Reviews from Google Places for SHALEM HOME HEALTH CARE INC. These are real experiences shared by families and patients.