HERITAGE HOME HEALTH

texarkana, TXMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1995

Key Information

Years in Operation

31

Location & Directions

Address

4605 TEXAS BOULEVARD

TEXARKANA, TX

Service Area

This agency serves patients in TEXARKANA and surrounding areas in TX.

Patient Satisfaction

4/5
Would Recommend:86%
Rate 9-10:91%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.71% falls with injury

Low rate of falls with injury

Better than average

86% improved in mobility

Based on patient outcomes

Better than average

86% improved in mobility

Based on patient outcomes

Better than average

93% improved in bathing

Based on patient outcomes

Better than average

84% improved managing meds

Based on patient outcomes

Better than average

86% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
86%
Rated 9 or 10 (Excellent)
91%
Team Gave Professional Care
90%
Team Communicated Well
89%
Discussed Medicines & Safety
84%
Completed Surveys
189
26% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate69.2%
Improvement in Walking/Mobility86.4%
Improvement in Bathing93.0%
Improvement in Managing Medications83.9%
Improvement in Getting In/Out of Bed88.2%
Improvement in Breathing86.0%
Pressure Ulcer Rate0.4%

Lower is better

Falls with Major Injury1.7%

Lower is better

Discharge Function Score47.5%
Health Info Transfer to Provider93.0%
Health Info Transfer to Patient98.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.5
16 reviews
Christina Reneau

Christina Reneau

I have as many family and friends as possible under the care of Heritage Home Health & Hospice. I have had nothing but support and empathy from Heritage cooperate in regards to my family with confirmation such as, “they’re your family, whatever they need, we are going to take care of them.” Heritage is truly a family inside and out and I am so proud to have found Heritage in 2021!!!

Verified Google review
Terri Lucas

Terri Lucas

Professional, caring, supportive and informative staff. Never to busy to talk with me or visit my mom when necessary. I am extremely grateful and appreciate all the staff help, especially Amber and her coworker who cared for mom's hygiene needs each day. I know that was not easy. Leah's support when my mom passed will never be forgotten. The late night calls and visits from the nurses, to check on my mom gave me such peace of mind.The visits Kevin made to read the Bible and pray with my mom were so comforting. Thanks to Heritage Hospice my mom had the best care and encouragement possible. Thanks to each of you for your kindness!

Verified Google review
Dana Mcgaugh

Dana Mcgaugh

I would like to recognize Alyssa Robinson at the Texarkana facility. I would like to thank her for all she did and has done for my Mom Carolyn Wilson . If it wasn’t for her my mom would not be here today . So I’m very grateful and thankful for you. Sincerely Dana Mcgaugh

Verified Google review
Shauntel Johnson

Shauntel Johnson

Very much appreciated the Heritage team during my aunts final days with us. Their level of compassion, knowledge and support were exactly what we needed and allowed us to focus on cherishing the last few days my sweet Aunt Verna was here with us. Thank you!

Verified Google review
Kristi Shackelford

Kristi Shackelford

Heritage Hospice has been so helpful and kind these last couple of years assisting my mother each week and preparing us along the way. The time your chaplain came and spent with her also was very meaningful to us. He seems to truly care. When the time drew close Destiny came and was absolutely wonderful and patient. She not only spent the time needed with my mom getting her set up but spent additional time with my families members who were very upset and unsure of the final process. She completely settled the nerves. So thankful for Destiny. She came back the next morning after she passed and again her kindness and patience was memorable. The chaplain Terrell Polite also, was amazing to our family. Not only did he visit and take time and make an effort to get to know her but when we asked him to do her service he not only agreed but did an absolutely amazing job. Went above and beyond. We received excellent care and communication throughout from everyone in your organization. These two just stood out as exemplary. Thank you so much for being there for us in our time of need!

Verified Google review

Reviews from Google Places for HERITAGE HOME HEALTH. These are real experiences shared by families and patients.