CENTERWELL HOME HEALTH

waco, TXMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1975

Location & Directions

Address

5400 BOSQUE BOULEVARD, SUITE 245

WACO, TX

Service Area

This agency serves patients in WACO and surrounding areas in TX.

Patient Satisfaction

4/5
Would Recommend:78%
Rate 9-10:88%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.23% falls with injury

Low rate of falls with injury

Better than average

94% improved in mobility

Based on patient outcomes

Better than average

94% improved in mobility

Based on patient outcomes

Better than average

99% improved in bathing

Based on patient outcomes

Better than average

95% improved managing meds

Based on patient outcomes

Better than average

95% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
78%
Rated 9 or 10 (Excellent)
88%
Team Gave Professional Care
89%
Team Communicated Well
92%
Discussed Medicines & Safety
83%
Completed Surveys
68
20% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.1%
Flu Vaccination Rate71.2%
Improvement in Walking/Mobility94.1%
Improvement in Bathing99.0%
Improvement in Managing Medications95.1%
Improvement in Getting In/Out of Bed91.7%
Improvement in Breathing95.0%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury0.2%

Lower is better

Discharge Function Score54.7%
Health Info Transfer to Provider99.4%
Health Info Transfer to Patient99.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.6
14 reviews
Candice Goswick

Candice Goswick

Misti Wortham RN is an exceptional director to work with in collaborative care. Her strong clinical background and expertise enhance care delivery and support positive outcomes in the home health environment.

Verified Google review
Jordan Davis

Jordan Davis

I’ve had a great experience working with this Misti. She is always easy to work with, sends referrals promptly, and makes sure we receive everything we need without delay. She consistently follows through to ensure patients are admitted to our services smoothly. Her communication, organization, and reliability truly make a difference, and she’s a pleasure to collaborate with.

Verified Google review
Heather Anderson

Heather Anderson

I want to express my sincere appreciation for the Centerwell Home Health staff in Waco, Texas. My father received services from a skilled nurse, two physical therapy assistants, and a social worker. I called and received help from the office staff who always answered the phone. They were all very kind and attentive. They made every effort to assist and care for my father. Given that my father can sometimes be a little challenging, I truly value their extra efforts in working with him. It is clear that they all care deeply about their patients and are dedicated to helping them maintain as much independence as possible in their homes. I also appreciate the open communication they maintained with me, as I am my father’s SDPOA and actively involved in his care. Kudos to your team!

Verified Google review
Krystal

Krystal

The only reason it gets 1 star is because the nurse, Kenneth, actually communicated with us. Other than that, the experience was terrible. We are using them to care for my dad. They don’t communicate, PT never reached out and never showed up until we informed them we would be discontinuing their services. Services were expected the early part of the week, and we didn’t hear from anyone until Friday afternoon, AFTER we called them. If we weren’t here to advocate for our dad, he would not be getting the care he deserves. I have no doubt they wouldn’t want their family members to receive the kind of care our dad has received. If you are short staffed, communicate that, or better yet, don’t accept new patients. I recommend looking at other providers in the area if you are looking for care.

Verified Google review
Judy Hinchey

Judy Hinchey

I chose, CenterWell Home Health, to assist me in recovering, from major back surgery. The admission and discharge Physical Therapist Supervisor, was pleasant, fascinating, informative and intelligent. The Physical Therapist healthcare’s provider, who worked with me, was also knowledgeable, respectful and, thoughtful. She taught me exercises, to strengthen my legs. She also helped me, to regain my balance and, aided me in learning to walk again. The nurses, who came to check my vitals, and checked my incision and changed my bandages, were engaging, considerate and, professional. The nurses, also answered all of my questions. They also helped me, with any advise, concerning my recovery. I was so impressed, with the Healthcare Providers, who came to my home. I received the best home healthcare and, I would never consider selecting a different provider.

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.