SENTARA HOME CARE SERVICES

charlottesville, VAMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1985

Key Information

Location & Directions

Address

154 HANSEN ROAD, SUITE 101

CHARLOTTESVILLE, VA

Service Area

This agency serves patients in CHARLOTTESVILLE and surrounding areas in VA.

Patient Satisfaction

4/5
Would Recommend:83%
Rate 9-10:86%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.55% falls with injury

Low rate of falls with injury

Better than average

85% improved in mobility

Based on patient outcomes

Better than average

85% improved in mobility

Based on patient outcomes

Better than average

89% improved in bathing

Based on patient outcomes

Better than average

82% improved managing meds

Based on patient outcomes

Better than average

91% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
83%
Rated 9 or 10 (Excellent)
86%
Team Gave Professional Care
91%
Team Communicated Well
88%
Discussed Medicines & Safety
85%
Completed Surveys
317
26% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care95.9%
Flu Vaccination Rate76.5%
Improvement in Walking/Mobility85.0%
Improvement in Bathing88.8%
Improvement in Managing Medications81.9%
Improvement in Getting In/Out of Bed89.0%
Improvement in Breathing90.8%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury0.6%

Lower is better

Discharge Function Score82.9%
Health Info Transfer to Provider53.4%
Health Info Transfer to Patient98.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.6
5 reviews
Casey Pazzalia

Casey Pazzalia

Good team to work with!

Verified Google review
Romantha Turner-Miller

Romantha Turner-Miller

No written review provided

Verified Google review
Gregory Butler

Gregory Butler

The worst company I've dealt with since dealing with wounds for 15 years!

Verified Google review
Deneen

Deneen

EXCELLENT CARE-HIGHLY RECOMMEND!!!!! If you go through my chart for your initial contact, your experience will be challenging. It was a very stressful experience going through that number. I finally got a person who directed me to a local number. Once I got the local number, it was, still is amazing!!! My mom had physical therapy at home 3 years ago - it's so advanced now. We currently use a nurse, OT & PT. I highly recommend them. Each visit they check her over and take vitals. They are all professional, experienced, very knowledgeable and provide compassionate care. They give clear instructions, fill me in so I can support her care. My mom is getting stronger and responding so well to each of them, her confidence and strength are growing. Finding low vision care is very hard, they get her needs. I completely trust all of them and could not be happier with the treatment they have been providing, and they are done. So impressed!!!

Verified Google review
Ashley Broyles

Ashley Broyles

I do not recommend this business for home care needs. The nurses never showed up on time, poor communication. A nurse told my family that my grandfather was fine, his breathing was normal, etc. (3 days before his passing) We knew she was wrong, it was clear to see that he was nearing death. For a nurse to stand in his home and lie to his family about his condition is just completely ridiculous to me. She should have been honest with us. After his passing one of the nurses wanted to pick up the home care equipment the day of his funeral, obviously that wasn't suitable so we asked her to reach out and it could be picked up the following week. 2 months passed before we received any type of contact from this office about the equipment. At that point we let them know a day and time that was suitable, but the message got relayed incorrectly and a nurse showed up the day before when no one was home. Then we were getting messages saying we said we would be home and weren't there. I was being called a liar because they can't handle their jobs apparently. These ladies have no sense of good communication in any way, shape nor form. I drove the equipment about an hour away to their office just to continue with the run around. I wasn't directed to the manager as I had asked specifically for that person. I will find the proper contact information and let whomever is running this business know how poorly their employees are treating their clients. I DO NOT RECOMMEND using this business. When you have a family member in the final stages of life, the last thing you need is mess like this to add on the stress.

Verified Google review

Reviews from Google Places for SENTARA HOME CARE SERVICES. These are real experiences shared by families and patients.