COMFORT CARE HOME HEALTH AND HOSPICE

chesapeake, VAMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1983

Key Information

Location & Directions

Address

1301 EXECUTIVE BLVD. SUITE 200

CHESAPEAKE, VA

Service Area

This agency serves patients in CHESAPEAKE and surrounding areas in VA.

Patient Satisfaction

4/5
Would Recommend:80%
Rate 9-10:89%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0% falls with injury

No patients experienced falls with major injury

Better than average

76% improved in bathing

Based on patient outcomes

Better than average

72% improved in mobility

Based on patient outcomes

72% improved in mobility

Based on patient outcomes

66% improved managing meds

Based on patient outcomes

68% improved in breathing

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
80%
Rated 9 or 10 (Excellent)
89%
Team Gave Professional Care
90%
Team Communicated Well
88%
Discussed Medicines & Safety
81%
Completed Surveys
183
20% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care54.4%
Flu Vaccination Rate54.7%
Improvement in Walking/Mobility71.5%
Improvement in Bathing75.7%
Improvement in Managing Medications66.4%
Improvement in Getting In/Out of Bed81.7%
Improvement in Breathing68.2%
Pressure Ulcer Rate0.1%

Lower is better

Falls with Major Injury0.0%

Lower is better

Discharge Function Score58.0%
Health Info Transfer to Provider23.8%
Health Info Transfer to Patient82.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.5
14 reviews
Ruth Weekley

Ruth Weekley

Always feel the nurses really care about my husband’s comfort and quality of life. They are professional and courteous at all times. Nurse aide is especially helpful and cheerful. When she leaves each time, he seems so calm and happy for her many kindnesses.

Verified Google review
Scotcat

Scotcat

Extremely gentle to the concerns of the family. They kept in touch as they knew my situation was hard, especially being so far away. They have been with me every step of the way, and I cannot thank them enough

Verified Google review
Tiffany Coffey

Tiffany Coffey

We knew we wouldn’t have long with my dad when he came home for hospice care but the team at Chesapeake Regional was fantastic! Laurie (the hospice nurse) came within minutes of me calling for support. Until she arrived, the doctor make sure I was comfortable with the instructions provided and helped coach me through everything. I can’t rave enough about Laurie though. She stayed with me every step of the way and helped to bathe my dad before the funeral home arrived. I don’t know how I would have gotten through such a difficult time without her being there. Fantastic team! I’d highly recommend for hospice care….

Verified Google review
Susan Thompson

Susan Thompson

I called at 7:20 am to tell them my patient was having a hard time breathing . I thought it might be a panic attack but I was unsure. I called at 2pm to see when a nurse might be coming . The lady on the phone wasn't satisfied with name birthrate my name No as I tried to keep my lady from falling as she lurched around her room this woman insisted I must spell everything one word at a time and then she repeated it very slowly to me . Frankly I couldn't take it anymore and hung up on her. It is now 4:30 pm 9 hours since the original call and Noone has called or shown up. They only show up some of the days they are supposed to . I will go out of my way to tell people not to use this company. They should be ashamed . .

Verified Google review
Snow Fall

Snow Fall

If I could give this Company ZERO stars I would😡😡They're STRAIGHT TRASH .They Fired the Only Black Nurse that came to visit my Love one and she was an Amazing Nurse they no longer have Any Diversity when it comes to the Field Nurses!! Furthermore when I had concerns regarding my Love one I had left SEVERAL messages to speak with [TANNER] and she NEVER calls you back !!! 😡😡 The ADMINISTRATIVE part of this company needs to be changed because they don't give a damn about Patients it's ALL ABOUT THE MONEYand they will let you know that!!! If you really care about your LOVE ONES choose another company!!!

Verified Google review

Reviews from Google Places for COMFORT CARE HOME HEALTH AND HOSPICE. These are real experiences shared by families and patients.