SENTARA HOME CARE SERVICES-VIRGINIA BEACH

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d stubbs

0, 1, 2 stars... Trying to be really generous here... The EOL (end of life) discussion was nothing more than a sales pitch of dire warnings and empty promises so that my mother would sign on the spot, and they did very little to facilitate his peaceful passing. They pressured an old woman about to lose her husband to sign up for their services by saying she needed to sign a DNR (do not resuscitate) order before they would accept him, and she needed to sign immediately; otherwise, if he had a heart attack, they would “break every bone in his body and he would be in the worst pain imaginable.” They then added that she should sign anyway, because if he has a heart attack, “He’s already dead, medically.” (Yes, those are actual quotes.) They promised one hour a week of registered nursing and three-five hours of assisted nursing a week; in reality, each week was about 10 minutes of actual registered nursing, and then about 90 minutes of the nurse sitting at our kitchen table and using it as her office, calling other patients/ families, or pretending to type a report—yes, she was observed to write less than one sentence over the course of 15 minutes—and observe most of the time, and ask family members very personal questions (it seemed to us like she only wanted to see if she could get Social Services to force my father to move to her company's facility, for which they would get paid much more money, who cares about the family...). The R.N. watched and smiled as my father strained to do about 20 pull ups on the bar over the bed (used to assist in moving people)—he had just had brain surgery and could have bled out, and he did get worse after that. She gave him nothing for his horrible rashes. There were 0 hours of assisted nursing every week of the three weeks of hospice (though we canceled one appointment at the end of the third week). We were told--after two weeks had already passed and we were wondering what was going on/ why we weren’t being given help and called the office to ask— that we had to ask for and schedule the three-five hours of assisted nursing—which had never been explained to us. They promised they would provide everything we needed, just like in the hospital. Reality: *We got an old, bad adjustable bed that had problems adjusting, and had to reorder one; the man who came and set it up was amazed they had even given us the first bed. *The diapers they gave us were so small we couldn't even put them on. We ordered diapers and pads that didn’t show up when promised—“They’re on the way”—they still hadn’t arrived two days later heading into night, so we had to go buy our own. *We asked for gloves for changing messes and were told, “Oh, we don’t provide those”—even though the hospital had. *Worst of all, we were very low on morphine and the R.N. kept holding off; we were almost out of it, heading into the worst night, so my sister had to call and really lay into them (politely); they finally sent the prescription to a store pharmacy where we had to go pick it up. They promised we would be reimbursed. Reality: the R.N. said, “I lost the receipt.” Since they lost the receipt, and bank records showed we had paid, that should be fine, right? No, it wasn't easy. A few conversations over the phone with the office people about promises we had been sold contained the sentence, “They weren’t supposed to promise that”—and yet, they had. GOOD: The R.N. comforted my mom when my dad passed away. She did help a little when we needed gloves. Some people in the office tried to get things in order and help. We did finally get a new bed later. I don't know how much better any of the other hospice places would have been.

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Sami Shab

Easy to get in, docks located in the center if Courtyard, plenty of space to make a U-turn and back up to Dock 5 Easy check in, just ring the bell, fast unloading, thumbs up and thank you Heather

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Teresa Lugo

I had total knee replacement in April 2025. The next day home health care came out to my home to explain the process and start helping me with my recovery. I highly recommend them. I truly loved my experience and Angie was awesome. I looked forward to her visits. She was supportive and demonstrated how to do my exercises.

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Elizabeth Aguilar

RN Jakkie takes great care of my mom.Its the little things that Jakkie does during her visits.My mom is the most comfortable around her.

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ivory murphy

Melissa , slightly heavy set with brown hair & blonde streaks in the front of her head was very disrespectful during her visit just plopping herself on other peoples property on the couch no excuse me or anything . It’s not professional to come into a house and not speak to everybody that’s in your eyesight as well but expects accommodations. She has no manners nor home training . Disgusting . I’d give -10 stars if i could.