SENTARA HOME CARE SERVICES

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D. Hanks

I greatly appreciate their compassionate and skillful care.

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Ocean Blue

Following my Right Total Knee Replacement Surgery; LewisGale Hospital nurses arranged for me to receive physical therapy through Sentara Home Care Services. I feel very grateful and appreciative for the physical therapy services that I received from Sentara. The admitting physical therapist, Kim, was very helpful, skilled and professional in assessing what my physical therapy needs were. Kim throughly explained what to expect from my therapy and gave clear instructions on how to access care as needed. My therapy sessions were then provided by an excellent physical therapist, Rusty. Rusty PT also demonstrated a high level of skill and professionalism. Rusty gave clear concise verbal and written understandable and helpful instructions. Both physical therapist, Kim and Rusty, were very kind and friendly, making me feel comfortable and relaxed. As a retired Home Healthcare RN CM, I highly recommend Sentara Home Care Services as they have demonstrated to have hired highly skilled, professional and personable therapists. Special thanks goes out to Rusty and Kim.

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Sandy Fox

So disappointed with their 24 hour on call care. First off we spent an hour and a half getting a busy signal. We finally pull up the number on Google and it says if you need immediate attention press this number, we did and we were on hold for a couple mins. Finally Sadie answers and said she would have someone call me within 15 mins. They did return the call. I explained what was going on with my Father in law and was told that IF they were to send someone in for assessment that they would send him to the ER. We should cut out the "middleman" and take him to the ER. What?? The point of home health is to keep them from having to go back to the hospital. You are the middleman, you are supposed to assess and contact the on call Dr. With the symptoms and wait for further instructions. It is not the patient nor the patient's family responsibility to assess the paient. You are the "skilled nursing" facility, That is your job. I will be in contact with Medicare and we will be going with a different home health facility.