INOVA HOME HEALTH LLC

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Amanda C

Do not recommend. Zero communication. No followxups for sessions. They do not want to work with patients. We felt we were an inconvenience to them. Limited staff. INOVA shouldn't be recommending this company.

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Hodan G

They promised 8 visits and went AWOL after 3 sporadic ones. They call last minute and ask to come over same day, with no consideration of our personal life or schedules. When people have undergone surgery, this is not the kind of company you want to deal with.

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Silvia Michalek

The worst we have ever experienced. Will send letter to medicare. Dropped appointment without letting us know. Mom needs Pleurex drained. They do not want to give you an email or anything.

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Anne Eaton

Alternate Solutions Home Health/Capital City Nurses Do not use this agency. First, I have never left a negative review about a negative experience with a business. I am advocating for myself and other clients who might find themselves in a vulnerable position while being cared for by Capital City Nurses. I feel compelled to share my experience with Capital City Nurses. Out of the 12 plus caregivers who came into my home five to six were fine. The rest were lazy, rude, and discourteous specifically, when it came to talking loudly on their phones. As a client relying on professional care for something as critical as preparing meals and the storage of food was both frustrating and alarming. I noticed some of the caregivers could not read to follow cooking instructions on a frozen microwavable meal. After my care ended, I found a raw unwrapped turkey in my refrigerator on the bottom shelf. My daughter ordered food from Instacart, I later found out I was not getting all the food and drink that she ordered for me. One of the caregivers bought beer and other alcoholic beverages in my house and even gave one to me while on my medications. The caregiver could not read the label. Thank God, I noticed it was alcohol. Communication with some of the caregivers could be difficult at times. My shower head was broken. Even though I was able to start walking, at times I was blocked from leaving my room. I overheard two of the caregivers laughing and joking about it. I was ROBBED!!!! I am missing kitchen items, stereo equipment and a landscaping tool. I've called and sent emails to speak to a manager repeatedly - the gatekeeping game is very strong. I visited the office in Sterling, Virginia. The person I spoke with seemed uninterested in assisting me. She acted as though my questions and concerns were an inconvenience. As a former client relying on professional guidance for something as critical as this, the dismissive attitude is both frustrating and alarming. This behavior not only reflects poorly on Capital City Nurses but also damages their reputation as a trusted provider of healthcare services. Clients deserve to be treated with respect—not made to feel like a burden. Proper training, accountability, and perhaps even re-evaluation of their hiring practices are needed to ensure that no other client must endure such subpar service.

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B T

I'm surprised to see negative reviews for Alternate Solution Home Health. We've used their services over the years and have always had great experiences. Most recently, their home physical therapy team—Gianna and Karen—were absolutely exceptional. They were professional, punctual, and genuinely cared about my mother’s recovery. Gianna was knowledgeable, patient, and kind, while Karen showed true leadership and flexibility. My mother looked forward to their visits and made great progress thanks to their dedication. We’re truly grateful for their outstanding care.