SOUTHAMPTON MEMORIAL HOME HEALTH

franklin, VAMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1992

Location & Directions

Address

100 FAIRVIEW DRIVE

FRANKLIN, VA

Service Area

This agency serves patients in FRANKLIN and surrounding areas in VA.

Patient Satisfaction

5/5
Would Recommend:90%
Rate 9-10:95%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.57% falls with injury

Low rate of falls with injury

Better than average

89% improved in mobility

Based on patient outcomes

Better than average

89% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

90% improved managing meds

Based on patient outcomes

Better than average

91% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
90%
Rated 9 or 10 (Excellent)
95%
Team Gave Professional Care
94%
Team Communicated Well
94%
Discussed Medicines & Safety
89%
Completed Surveys
126
29% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Physical Therapy

Occupational Therapy

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.8%
Flu Vaccination Rate72.5%
Improvement in Walking/Mobility88.8%
Improvement in Bathing90.8%
Improvement in Managing Medications89.8%
Improvement in Getting In/Out of Bed91.4%
Improvement in Breathing91.3%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury1.6%

Lower is better

Discharge Function Score83.3%
Health Info Transfer to Provider96.0%
Health Info Transfer to Patient99.5%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.1
134 reviews
Barry Cheatham

Barry Cheatham

I took my wife who has advanced dementia there as she started running a fever and becoming non-respondent. She was diagnosed with Flu Type A and septic. They admitted her. That being said the staff in the emergency room could not have been better. The nurses (Cameron, Heidi and Clay) were caring and very efficient. Dr. Johnson was very professional coming in a couple of times and explaining what was going on. The lady that did the x-rays was also very caring and professional. Melissa who rolled us to her room could not have been any more pleasant and efficient getting my wife settled in. In her room the floor nurse (Bernette) and the nurse practitioner were very caring and gathered all of the information from me as to the caring of my wife with her dementia and diabetes. Overall job well done and we are so lucky to have this facility with great staff in our small town.

Verified Google review
Ernest Smith

Ernest Smith

My mother was brought here on 11/14. She had a stroke and on 11/15 they discarded her and gave her plavix a blood thinner. When I picked her up I could tell something was wrong. I then took her to Norfolk General Hospital. They said yes she had a stroke and has a brain bleed and admitted her to the Neuro ICU. Good thing I took her to this far superior hospital and didn’t give her more of those blood thinners which could have killed her. She is still in Norfolk General and is finally out of the NCCU.

Verified Google review
jos Cham

jos Cham

The worst emergency room ever. If i could give 0 stars i would. Not only have I had terrible service here twice, my husband has as well. He came in today with an infected rash on his arm, they did not clean the wound or put any ointment on it or even redress it nor did they give him any instructions on how to care for it. They did however give him his first round of steroids and antibiotics but not before the nurse dropped the medicine on the floor.. very unprofessional. Sending him out the door with an estimated bill of 2k with no breakdown of services for what they actually did. This place is a huge rip off. Spend the extra time driving to a sentara, it's what we will be doing in the future.

Verified Google review
Anthony Owens

Anthony Owens

Truly from start to finish my colonoscopy went perfect, all the check-in process, nurses care, doctors, and support staff that made my day comfortable during my procedure. Thank you all, Bon Secour Medical Center of South Hampton.

Verified Google review
Mike S

Mike S

Brought my wife here after a fall in which we had concerns of a broken foot. Josphat Musapatike had x rays taken and said no break was found in the image. Then proceeded to accuse my wife of being an addict looking for pain meds. Despite the foot being severely bruised and swollen. Sent her home with crutches and no follow up. After taking her to OBICI in Suffolk 3 breaks were found and she was treated like a person with dignity. Josephat is a garbage doctor and has a sorry excuse for bedside manner that I have ever seen. Hospital board should be absolutely ashamed of hiring this person and I hope he suffers the same pain he left my wife in. Called patient advocate and calls and voice mails have all been ignored. If you have a choice between death and this hospital. You're probably better off with death. I would have never thought healthcare was worse than the VA in Hampton. But, thank you Josphat Musapatike for proving that you can be good at something. Because it is clearly not health care.

Verified Google review

Reviews from Google Places for SOUTHAMPTON MEMORIAL HOME HEALTH. These are real experiences shared by families and patients.