TWIN COUNTY REGIONAL HOME HEALTH
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 1985
Key Information
Location & Directions
Service Area
This agency serves patients in GALAX and surrounding areas in VA.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
1.44% falls with injury
Low rate of falls with injury
90% improved in mobility
Based on patient outcomes
90% improved in mobility
Based on patient outcomes
96% improved in bathing
Based on patient outcomes
92% improved managing meds
Based on patient outcomes
88% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Sheila Sasser
No written review provided
DENA CUNNINGHAM
Nurses and therapists were very caring and respectful. Always answered my calls for questions and needs. Highly recommend.
Lindsey Crigger
The most friendly staff! Very knowledgeable
Danielle Rash
They dropped me as a patient claiming they don't service this area. They had been treating since November. Then they said they couldn't don't any longer if I wasn't wearing a vac, so agreed and they dropped me.
Robin Ford
My elderly family member received wound care from this agency for 3 months. They lack training and supervision for wound vacs. To make matters worse, they did not carry out the directions by the Wound Care Clinic staff on how to specifically place the dressings to make the wound vacuum work its best for faster healing. They would repeatedly do something incorrectly, usually reverting back to their original outdated training. I spoke to the Director twice and several of the nurses about the situation (as did the wound clinic staff) but it continued to be a problem. TCRHH was aware that his wound was not improving as expected, in fact barely at all, after 8 weeks of wound vac treatment. But nothing was really being done to fix it. The wound care clinic recommended we switch to another home health care agency. This agency, also based in Galax, followed the special instructions and orders from the wound care clinic and the wound healed much faster, so that after only 4 weeks, the wound vacuum was able to be removed. As far as providing other care, the nursing staff seemed very good and competent at their job. However, most of them did not seem to care or try to do things the way that was instructed or admit they didn't understand or needed help. So, our experience was overall bad and I would not recommend this agency because there is a lack of communication between everyone, constant staff turnover or re-assignment, bad management and lack of supervision and accountability.
Reviews from Google Places for TWIN COUNTY REGIONAL HOME HEALTH. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(276) 236-7935Years in Operation
41
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov