PERSONAL TOUCH HOMECARE OF VA
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 1992
Key Information
Location & Directions
Service Area
This agency serves patients in NEWPORT NEWS and surrounding areas in VA.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.23% falls with injury
Low rate of falls with injury
82% improved in mobility
Based on patient outcomes
82% improved in mobility
Based on patient outcomes
85% improved in bathing
Based on patient outcomes
83% improved managing meds
Based on patient outcomes
87% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Jessica Land
We are very thankful for our partnership with Stacey W. and the support she provides to Portsmouth Health and Rehab. She goes above and beyond to ensure a smooth transition home for our residents after a skilled stay. Stacey’s excellent communication, especially her outreach to families to confirm acceptance, gives families peace of mind knowing continued care will be in place at home. Our collaboration with Stacey truly strengthens the support we provide to families during an important time, and we greatly value the positive impact she makes. J. Land - Social Serice Director Portsmouth Health and Rehab
Christina Avery
I honestly do not know how they're still in business?! The office aspect sucks!! They used to be a good company and decided to change management. The worst decision they've made! I've been with them for many years. The ONLY reasons I've stayed are because of two nurses~Robin and Ashley! If it were not for them~I would have changed companies! They're both wonderful but Ashley only comes when Robin isn't available. Robin is so very professional, kind, and truly caring! She goes above and beyond! The world needs more nurses like these two!
Wanda McElheney
The nursing care and Physical Therapy I received following total knee replacement surgery was outstanding! Every employee I came in contact with was professional, kind, helpful and friendly. I highly recommend their services.
Krystal Tran
If I could give this company negative stars I would. They were recommended for kickbacks. Absolutely THE WORST experience ever. Zero communication from anyone. Once we invited them into our home and We gave them our personal information they made us promises that never came. We called and called and called, not one nurse called us back. We needed help, desperately and it was a very intimate, vulnerable time for my family. Do not under any circumstances use this company!!
T
A Personal touch is exactly what I received. My nurse, Robin made me feel like top priority. With every visit I was greeted with a smile, kind words and excellent wound care. Robin, you are the best! I would recommend you in a heartbeat. Not only did you have an effect on me, but my family gives you five stars as well.
Reviews from Google Places for PERSONAL TOUCH HOMECARE OF VA. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov