WESTMINSTER CANTERBURY CORPORATION

richmond, VAMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 2018

Location & Directions

Address

1600 WESTBROOK AVENUE

RICHMOND, VA

Service Area

This agency serves patients in RICHMOND and surrounding areas in VA.

Patient Satisfaction

3/5
Would Recommend:85%
Rate 9-10:86%

Based on patient surveys

Quality Highlights

Based on CMS quality data

3.48% falls with injury

Low rate of falls with injury

Better than average

79% improved in mobility

Based on patient outcomes

Better than average

79% improved in mobility

Based on patient outcomes

Better than average

81% improved in bathing

Based on patient outcomes

Better than average

95% improved in breathing

Based on patient outcomes

Better than average

95% timely care start

Care started promptly after referral

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
85%
Rated 9 or 10 (Excellent)
86%
Team Gave Professional Care
88%
Team Communicated Well
82%
Discussed Medicines & Safety
74%
Completed Surveys
41
26% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care95.0%
Flu Vaccination Rate85.2%
Improvement in Walking/Mobility79.4%
Improvement in Bathing80.6%
Improvement in Managing Medications62.6%
Improvement in Getting In/Out of Bed84.5%
Improvement in Breathing94.7%
Pressure Ulcer Rate0.7%

Lower is better

Falls with Major Injury3.5%

Lower is better

Discharge Function Score82.0%
Health Info Transfer to Provider83.2%
Health Info Transfer to Patient97.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.3
144 reviews
M. Hunter Haglund

M. Hunter Haglund

An absolutely fantastic continuing care retirement community, and it truly is a community. I would live there now, but they say I'm not old enough yet. Really an incredible place with every amenity. There are few other names that come to mind when you consider the range of services here. Of my many friends that have enjoyed, and enjoy, living here-all I hear are positive reviews. Have been lucky enough to visit for some special events and a few of their wonderful programs.

Verified Google review
Don D

Don D

I reside in independent living at Westminster Canterbury, Richmond. It is a wonderful place to live! I have found all-of the staff here to be friendly, very professional and are quick to correct any problems. Westminister Canterbury offers its residents many amenities, such as six restaurants, a small, grocery store, a pool room, A fully equipped gymnasium, a lap pool and therapeutic pool. There are also a number of wellness classes and a nice gift shop. There are also several stores which sell jewelry, used furniture , clothing, and other assorted items. The facility also has a Full service bank. Regular maid service is provided once a week. Garden plots are available at no extra cost. There is a Library, a cinema, a game room, and a very nice theater. A variety of classes are offered as well as off campus excursions. There are other activities and amenities that I haven’t mentioned. I do find this to be a very vibrant community with lots of amenities and choices for recreation. I have not personally had any affiliation with the assisted living, memory care, or nursing home facilities. However, all the people that I know who have had experience with these facilities, give them high praises. I sure recommend this establishment for anyone seeking a quality continued care facility.

Verified Google review
Kistie Brunsell

Kistie Brunsell

This is a wonderful inclusive community living environment. Everyone seems friendly and they genuinely seem to care about the elders who are in their care

Verified Google review
Thomas White

Thomas White

Very disappointing Had my mother sent here for rehab rehabilitation based on what I was told in reference to the great works of Westminster, shortly After a A few days as soon learn that what was presented was not what was being received very short staffed being told by nursing staff that they were unable to assist all residents in a timely manner speaking with The Nurse supervisor Sharon( DON) Who very rudely refused to acknowledge or even barely allow me to explain my concerns, but was also told that I need to leave premises, or I will be escorted away by security due to the nature of me, expressing my concerns of my mother’s care that had not been properly executed My mother was placed into a room where the TV has never worked. Tickets were put in, and she was told that it would be fixed and TV was still not fixed something so simple but to a patient that at the time was bedridden would at least give them some sense of entertainment, but yet not completed Was totally blown off by other administrators as if my situation was not that serious and or important to them while Westminster may be a beautiful presentation unfortunately, the staff is very poor when it comes Two patient care

Verified Google review
Martin Mathurin

Martin Mathurin

Had a visit to the new promenade section today. It was so amazing I had to share a review. I came to visit my mother, Pat Kawana and she had made us reservations in the new restaurant. I expected high level institutional food. Boy was I wrong. This food was on par with any of the restaurants I have been to in Richmond (or better). The server (AJ) was clean cut, professional, polite and quick to attend to us. The food was amazing. I had the biscuits and gravy with two perfect over medium eggs on the side. My mom had the omelet with her choice of ingredients. My mother in law had the French toast. It came drizzled with chocolate, Nutella and confectionery sugar and a banana. It was sweet perfection. The chef (Matthew) stopped by and made sure everything was to our satisfaction. I can tell you it absolutely was. I am attaching pictures of the food, you can judge for yourself. If you get a chance, go there. You will not be disappointed.

Verified Google review

Reviews from Google Places for WESTMINSTER CANTERBURY CORPORATION. These are real experiences shared by families and patients.