WESTMINSTER CANTERBURY CORPORATION
Verified Information
Medicare Certified agency provider
NON-PROFIT ownership
Certified since 2018
Key Information
Location & Directions
Service Area
This agency serves patients in RICHMOND and surrounding areas in VA.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
3.48% falls with injury
Low rate of falls with injury
79% improved in mobility
Based on patient outcomes
79% improved in mobility
Based on patient outcomes
81% improved in bathing
Based on patient outcomes
95% improved in breathing
Based on patient outcomes
95% timely care start
Care started promptly after referral
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
M. Hunter Haglund
An absolutely fantastic continuing care retirement community, and it truly is a community. I would live there now, but they say I'm not old enough yet. Really an incredible place with every amenity. There are few other names that come to mind when you consider the range of services here. Of my many friends that have enjoyed, and enjoy, living here-all I hear are positive reviews. Have been lucky enough to visit for some special events and a few of their wonderful programs.
Don D
I reside in independent living at Westminster Canterbury, Richmond. It is a wonderful place to live! I have found all-of the staff here to be friendly, very professional and are quick to correct any problems. Westminister Canterbury offers its residents many amenities, such as six restaurants, a small, grocery store, a pool room, A fully equipped gymnasium, a lap pool and therapeutic pool. There are also a number of wellness classes and a nice gift shop. There are also several stores which sell jewelry, used furniture , clothing, and other assorted items. The facility also has a Full service bank. Regular maid service is provided once a week. Garden plots are available at no extra cost. There is a Library, a cinema, a game room, and a very nice theater. A variety of classes are offered as well as off campus excursions. There are other activities and amenities that I haven’t mentioned. I do find this to be a very vibrant community with lots of amenities and choices for recreation. I have not personally had any affiliation with the assisted living, memory care, or nursing home facilities. However, all the people that I know who have had experience with these facilities, give them high praises. I sure recommend this establishment for anyone seeking a quality continued care facility.
Kistie Brunsell
This is a wonderful inclusive community living environment. Everyone seems friendly and they genuinely seem to care about the elders who are in their care
Thomas White
Very disappointing Had my mother sent here for rehab rehabilitation based on what I was told in reference to the great works of Westminster, shortly After a A few days as soon learn that what was presented was not what was being received very short staffed being told by nursing staff that they were unable to assist all residents in a timely manner speaking with The Nurse supervisor Sharon( DON) Who very rudely refused to acknowledge or even barely allow me to explain my concerns, but was also told that I need to leave premises, or I will be escorted away by security due to the nature of me, expressing my concerns of my mother’s care that had not been properly executed My mother was placed into a room where the TV has never worked. Tickets were put in, and she was told that it would be fixed and TV was still not fixed something so simple but to a patient that at the time was bedridden would at least give them some sense of entertainment, but yet not completed Was totally blown off by other administrators as if my situation was not that serious and or important to them while Westminster may be a beautiful presentation unfortunately, the staff is very poor when it comes Two patient care
Martin Mathurin
Had a visit to the new promenade section today. It was so amazing I had to share a review. I came to visit my mother, Pat Kawana and she had made us reservations in the new restaurant. I expected high level institutional food. Boy was I wrong. This food was on par with any of the restaurants I have been to in Richmond (or better). The server (AJ) was clean cut, professional, polite and quick to attend to us. The food was amazing. I had the biscuits and gravy with two perfect over medium eggs on the side. My mom had the omelet with her choice of ingredients. My mother in law had the French toast. It came drizzled with chocolate, Nutella and confectionery sugar and a banana. It was sweet perfection. The chef (Matthew) stopped by and made sure everything was to our satisfaction. I can tell you it absolutely was. I am attaching pictures of the food, you can judge for yourself. If you get a chance, go there. You will not be disappointed.
Reviews from Google Places for WESTMINSTER CANTERBURY CORPORATION. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(804) 292-3500Years in Operation
8
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov