CARILION HOME CARE SERVICES - ROANOKE
Verified Information
Medicare Certified agency provider
NON-PROFIT ownership
Certified since 1981
Key Information
Location & Directions
Service Area
This agency serves patients in ROANOKE and surrounding areas in VA.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
1.02% falls with injury
Low rate of falls with injury
84% improved in mobility
Based on patient outcomes
84% improved in mobility
Based on patient outcomes
87% improved in bathing
Based on patient outcomes
81% improved managing meds
Based on patient outcomes
90% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Patricia Sarver
Great home care for my husband from Aug 2023 to Oct 2023. He had physical, speech and lymphedema therapy for his oral cancer. Very pleased!
david johnson
GREAT NURSING STAFF
So over it
The weirdest nurse with got so upset over someone asking them nicely to move out of their parking area she was screaming and yelling and jumping up and down right in front of her client. She then damaged some of the property trying to move her vehicle and also damaged another neighbor's vehicle. I called to complain and they pretty much said there's nothing they can do. As a fellow nurse it was very unprofessional
mike stevens
The staff has been very helpful to me over the last 2 years.
Jody Austin
I just had a home visit from a traveling nurse. She was new at this location, it is strange to see the lackadaisical attitude to cross infection She wore the same gloves when she treated an open wound from my Mom and she also rubbed lotion on both her legs. Never changing her gloves. She then took off both my leg bandages, same gloves, rubbed lotiotn onto my legs. I still have a small scab on one leg. Wonder if I will have more problems. I must say this is the first complaint I have had with this agency. But if the staff is this short handed, the travelers need to be checked out on their training for safe medical practices. I am sure this would be a black mark on them with the State and JCAHO. I know I don’t want another visit like this. Of course she left the large box of supplies in the middle of the floor and two open trash bags also laying in the floor.
Reviews from Google Places for CARILION HOME CARE SERVICES - ROANOKE. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(540) 633-9314Years in Operation
45
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov