WESTMINSTER-CANTERBURY AT HOME, LLC

virginia beach, VAMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 2012

Key Information

Years in Operation

14

Location & Directions

Address

3181 SHORE DRIVE

VIRGINIA BEACH, VA

Service Area

This agency serves patients in VIRGINIA BEACH and surrounding areas in VA.

Patient Satisfaction

4/5
Would Recommend:82%
Rate 9-10:84%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.55% falls with injury

Low rate of falls with injury

Better than average

88% improved in mobility

Based on patient outcomes

Better than average

88% improved in mobility

Based on patient outcomes

Better than average

88% improved in bathing

Based on patient outcomes

Better than average

88% improved managing meds

Based on patient outcomes

Better than average

92% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
82%
Rated 9 or 10 (Excellent)
84%
Team Gave Professional Care
89%
Team Communicated Well
88%
Discussed Medicines & Safety
82%
Completed Surveys
162
27% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care86.5%
Flu Vaccination Rate75.4%
Improvement in Walking/Mobility88.0%
Improvement in Bathing88.0%
Improvement in Managing Medications87.8%
Improvement in Getting In/Out of Bed89.6%
Improvement in Breathing91.9%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.6%

Lower is better

Discharge Function Score74.1%
Health Info Transfer to Provider91.4%
Health Info Transfer to Patient98.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.6
8 reviews
Albert Southern

Albert Southern

Although we only needed the services of their hospice team for three days, those three days were absolutely exceptional. The staff were all very professional, extremely knowledgeable and informative, and demonstrated the utmost care and concern when working with our ill mother. They made everything so easy, from the moment we began working with Elizabeth to coordinate medical equipment and the beginning of services, to the admissions process with Ashley, through the visits of Heather, Laurie, and Marguerite with the nursing and aide staffs. They equipped us to care for our Mom with dignity and compassion, and ensured we felt confident in our ability to do so. No one ever wants to be in this position, but if you find yourself needing to work with a hospice agency - I wholeheartedly encourage you to entrust your loved one's care with this amazing group.

Verified Google review
Victoria Cash

Victoria Cash

The nurses and other caregivers from Westminster Canterbury At Home were amazing. If your loved one needs at-home care or hospice, this is the best group of people. They helped my dad and helped me so much through the worst time of my life. I cannot thank everyone enough - from the 24 hour call line to on-call nurses to the people who came out to help my dad.

Verified Google review
Ariel K

Ariel K

As a healthcare partner to Westminster Canterbury at Home I can confidently say that their home health and hospice teams are phenomenal. Elizabeth and Gerry go above and beyond anytime any of our patients need anything. They are always communicative and handle any needs promptly. Our patients love Westminster Canterbury at Home and so do our providers!

Verified Google review
Debbie Villela

Debbie Villela

My mom was in Hospice for 8 weeks. The care given my mom was exceptional. Thank you to Ms Jean, Lauren,LPN Jackie and others. Made this difficult time easier to understand with your kindness and professionalism. Our family cant thank you enough.

Verified Google review
Randy Everette

Randy Everette

These people are top notch. Very "on the ball" and helpful. My mom was in their hospice care for 8 months until she passed away.

Verified Google review

Reviews from Google Places for WESTMINSTER-CANTERBURY AT HOME, LLC. These are real experiences shared by families and patients.