PERSONAL TOUCH HOME CARE

westover, WVMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2020

Key Information

Years in Operation

6

Location & Directions

Address

829 FAIRMONT ROAD, SUITE 104

WESTOVER, WV

Service Area

This agency serves patients in WESTOVER and surrounding areas in WV.

Patient Satisfaction

4/5
Would Recommend:79%
Rate 9-10:90%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0% falls with injury

No patients experienced falls with major injury

Better than average

79% improved in mobility

Based on patient outcomes

Better than average

79% improved in mobility

Based on patient outcomes

Better than average

85% improved in bathing

Based on patient outcomes

Better than average

85% improved managing meds

Based on patient outcomes

Better than average

88% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
79%
Rated 9 or 10 (Excellent)
90%
Team Gave Professional Care
94%
Team Communicated Well
90%
Discussed Medicines & Safety
76%
Completed Surveys
75
28% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care92.3%
Flu Vaccination Rate61.0%
Improvement in Walking/Mobility79.1%
Improvement in Bathing84.6%
Improvement in Managing Medications84.6%
Improvement in Getting In/Out of Bed84.1%
Improvement in Breathing88.3%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.0%

Lower is better

Discharge Function Score64.8%
Health Info Transfer to Provider58.8%
Health Info Transfer to Patient96.9%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

5
3 reviews
Candy Sadler

Candy Sadler

No written review provided

Verified Google review
Ruth Ashcraft

Ruth Ashcraft

We Love all of the staff that has been out to help with my husband. They feel a lot like family. We recommend this company to anyone.

Verified Google review
Greg Duke

Greg Duke

We couldn't be more happy with the service and care that Personal Touch provides. My father is a twice wounded Marine Corps Vietnam Veteran who recently suffered a stroke. The professionalism, compassion and thorough attention the entire team gives my father is something that I can never fully put into words. I highly recommend Personal Touch. Nathan in particular has been a godsend to us, and has made a world of difference in mine and my fathers life. We thank you from the bottom of our hearts. Greg Duke Morgantown, WV

Verified Google review

Reviews from Google Places for PERSONAL TOUCH HOME CARE. These are real experiences shared by families and patients.