AURORA AT HOME
Verified Information
Medicare Certified agency provider
NON-PROFIT ownership
Certified since 1999
Key Information
Phone
(920) 288-5100Years in Operation
27
Location & Directions
Service Area
This agency serves patients in GREEN BAY and surrounding areas in WI.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
1.33% falls with injury
Low rate of falls with injury
91% improved in mobility
Based on patient outcomes
91% improved in mobility
Based on patient outcomes
93% improved in bathing
Based on patient outcomes
90% improved managing meds
Based on patient outcomes
95% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Sonny Side_Up
Should be called Aurora more stress at home. Very annoying delivery service. They expect you to just be around for hours on end when they call it’s quite frankly crap. Set up a time confirm the address and be there on time simple as that. Spent several days just waiting around for someone to show up. Aurora used to be so much easier to recommend but lately I wonder. Specifically driver Bob. This guy is truly intolerable and pokey and just overall clueless Crazy how they could simply set up a delivery time and confirm the delivery location the night before.
Dustin Carneal
Zero stars. Never ordered CPAP supplies ever, don’t even use a CPAP. But I get and automated call every month. Even after numerous request, they still keep calling, texting and emailing all at the SAME time numerous times a day.
Trisha Kohel
Even after numerous request, they still keep calling, texting and emailing all at the SAME time numerous times a day. Yet when I order medical supplies it takes weeks to get.
Michelle Feucht
DO NOT RECOMMEND! I am having ankle surgery tomorrow and my doctor placed an order for a knee scooter in early October with Aurora at Home. Aurora at home had called me (several weeks ago) and we set a delivery date and time for the knee scooter. Aurora at home was supposed to deliver a knee scooter today so I would have it for surgery tomorrow. They called today after Noon to tell me that they do not have any knee scooters in stock. Apparently when you schedule an appointment for delivery of the equipement, they don't reserve the equipment for you! I went to Thedacare at Home and picked one up after work and not only were they wonderful to work with, the monthly rental rate was $24 cheaper. Save yourself stress, time and a headache - GO TO THEDACARE AT HOME!
Jennifer Hudon
Called for a concern with my cpap equipment early this morning. Of course, I received a recording indicating they would get back to me soon. It’s now 5:59 pm on the weekend. No one ever called me back. Not sure if anyone really works at that number. Called another 800 number from website (answered 24/7 according to website) received a recording that no one will answer after hours. Does anyone ever answer at any time? Why am I dealing with this company that does not answer?
Reviews from Google Places for AURORA AT HOME. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(920) 288-5100Years in Operation
27
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov