UW HEALTH CARE DIRECT
Verified Information
Medicare Certified agency provider
GOVERNMENT OPERATED ownership
Certified since 1992
Key Information
Location & Directions
Service Area
This agency serves patients in MIDDLETON and surrounding areas in WI.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.71% falls with injury
Low rate of falls with injury
83% improved in mobility
Based on patient outcomes
83% improved in mobility
Based on patient outcomes
86% improved in bathing
Based on patient outcomes
81% improved managing meds
Based on patient outcomes
89% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Carlene Shifflet
I wish I could give less than 1 star for a review. My partner is having surgery today and his doctor placed an order for a knee scooter. I called to ask how to arrange pick up of this item, and the woman who answered their phones was NO help at all. She was rude and very short. Obviously had no interest in helping. She transferred me to their “showroom” in hopes they could help. The phone rang and rang. No one ever answered.
Nick Puleo
New folksy AI phone ordering is infuriating. Leads you into ordering all supplies eligible whether you need them or not. Great for generating payments from Medicare/ insurance, but not for optimizing patient's care. Instead, ask them for the online portal website for ordering for DIY control of the process. And when you can, let them know the folksy AI phone interaction is not good enough, not even close in terms of supporting accurate patient communication.
Marilyn Buckley
I used equipment I was directed to get from this company following fracture. I used until March 2025 (approximately 3mos). I paid with credit card and just received a bill charging me through September 2025. I tried to call and was told to leave voicemail. I received callback and was told invoices were now void, the representative was understanding regarding my being so upset! Just tired of scammers so I overreacted!
Jesse Bautista
They are perfectly happy to send you constant reminders to reorder supplies but fail to tell you that orders aren't processed and sent to your insurance until after it's been shipped which landed me with an over 500 dollar bill because my insurance wasn't billed till the start of the new year which reset my deductible. Then they don't offer any sort of resolution even though they are not transparent with their billing practices and blame the customer as if we're supposed to know what their billing practices are. In future I'll try to find somewhere else to get my CPAP supplies
Muhammad Yameen
Nice & supportive staff, my doctor requested for my son wheelchair and I got the same day evening. The staff deliver at my home and handover along with documentation. For return I requested for drop at showroom and all the paperwork done before my arrival. I just drop the wheelchair, sign the paper, receive the receipt and out of the showroom with in five minutes.
Reviews from Google Places for UW HEALTH CARE DIRECT. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov