SSM HEALTH AT HOME MONROE
Verified Information
Medicare Certified agency provider
NON-PROFIT ownership
Certified since 1985
Key Information
Location & Directions
Service Area
This agency serves patients in MONROE and surrounding areas in WI.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
1% falls with injury
Low rate of falls with injury
82% improved in mobility
Based on patient outcomes
82% improved in mobility
Based on patient outcomes
91% improved in bathing
Based on patient outcomes
87% improved managing meds
Based on patient outcomes
100% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Daniel Kurth
I personally hate to give such a negative review, but by this point it has been earned. Just a terrible experience with scheduling to start off with. The medical staff at the time of the visit. Billing after the time of the visit. And finally management to follow up on the matter. In order to even schedule the visit was over a 3 month wait. In the weeks ahead I reach out to see if anything sooner was available and they blamed me for choosing a facility that was super backed up. I literally took the one that they picked for me. At the time of the visit I was seen by a doctor and was told to wait for another doctor to come in. I fell asleep for 30 minutes with no one coming back into the room. I paid for the bill while at the clinic, but still their billing department reached out to me stating I still owed them. I showed them proof of payment several times and they never got back to me. I could only get answers when I called them. Finally in order to get them off my back I am pretty sure I just double paid my deductible. And finally I requested to speak to a supervisor about the whole experience and of course I would never hear word back. So by this point, yeah they have earned this review. I understand being short staffed and being held up, but try to treat those customers that you do have with some modicum of respect for their time please.
Timothy Hamel
Fast efficient kind
Caroline
Lindsay Houle deserves to have her license revoked and you seriously need to reevaluate your management in behavioral health. Don’t bother with that department because you’ll be left to fend for yourself.
Lindsey Pfeifer
Every single nurse on the med-surg floor should be fired. Treated my husband and I like garbage while he was hospitalized with pneumonia. I knew it was a mistake taking him to SSM Monroe and we should had driven to Madison.
Connie Austin
Emergency room staff were very efficient and considerate. I was quickly evaluated and the necessary procedure was performed quickly!
Reviews from Google Places for SSM HEALTH AT HOME MONROE. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(608) 324-1230Years in Operation
41
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov